Customer Service Administrative Assistant
Resume:
Phone # 814-***-****
Cell Phone # 814-***-****
e-mail: *******@*******.***
Erie, PA 16506
Pamela A. Gildersleeve
Objective A position as an administrative assistant or clerical
area where I can maximize my advertising, creativity,
research, and communication skills in both print and
media.
Work Experience Metz & Associates, Ltd.
Phone 814-***-****
Gannon University
Supervisor: Carrie Taylor
109 University Square
15 hours per week
Erie, PA 16541
July 2010 - Current
Banquet Server
Serving tables and drinks in a banquet and/or meeting
environment.
Includes laying table linens, setting china and
silverware.
Attentive to guests without being intrusive. Customer
service & a team player.
Attentive to fellow servers needs and offer
assistance gladly.
Hoss's Family Steak & Sea House
Phone 814-***-****
3302 W 26th Street
12 hours per week
Erie, PA 16506
March 2010 - May 2010
Hostess
Greet customers and take their order.
Promote daily soups and specials.
Seat customers to their table.
Twins Restaurant
Phone 814-***-****
4353 W Ridge Road
Supervisor: Jeff Norris
Erie, PA 16506
10 hours per week
August 2008 - Current
Server
Wait tables, make and serve drinks in a
restaurant/bar atmosphere.
Cash out checks and make change for customers.
Elks Lodge #67
Phone 814-***-****
2409 Peninsula Drive
Supervisor: John Ratay
Erie, PA 16506
On call when needed
September 2004 - Current
Server
Wait tables, make and serve drinks in a club
atmosphere.
Cash out checks and make change for customers.
Loyal Christian Benefit Association
Phone 814-***-****
700 Peach Street
Last Supervisor: Rebecca Black
PO Box 13005
40 hours per week
Erie, PA 16514-1305
July 1989 - November 2009
Outreach Support Specialist
Assist customers via phone and in person regarding
their accounts.
Monitor and follow up on receipt of documentation via
electronic format.
Update and add tracking as required via internal
computerized system.
Organize and assist on out of the ordinary projects
within the team.
Filing and scanning of customer's documentation.
Researching stored data and microfilm for customer's
information.
Examine and correct problems within internal system.
Process correspondences to customers.
Research and follow up on any commission questions or
discrepancies.
Sales Administrative Assistant
Assist sales agents via phone and in person regarding
their client's.
Schedule and arrange meetings, agendas, and travel
arrangements.
Maintain supplies and promotional materials for over
300 agents.
Contract new hires and research for background
checks.
Layout and design sales' agent informational
newsletters.
Communications Associate
Create, coordinate and print various types of
advertising materials.
Publish various newsletters and the organization's
quarterly publication.
Suggest new layouts and ideas to promote products and
the LCBA.
Organize with outside vendors various print and audio
advertising.
Underwriting Associate
Process incoming insurance applications on internal
administration system.
Review and jet issue insurance applications. Assemble
customer's policy.
Request Attending Physician Statements from various
medical facilities.
Answered questions on pending applications and other
confidential information.
Alert Communications
Phone 814-***-****
2516 Hampton Rd Suite 4
Supervisor: Lou Hahn
Erie, PA 16502
37 hours per week
April 1987 - July 1989
Telephone Secretary
Answer phones for various clientele; doctors,
lawyers, businesses, cab company.
Take detailed phone messages and dispatch them
appropriately.
Filing and other clerical duties.
Professional Communications
Phone 814-***-****
1611 Peach Street
Supervisor: Susan Wells
Erie, PA 16501
40 hours per week
October 1983 - February 1987
Telephone Operator
Answer phones, take messages and follow up delivery
of messages to clientele.
Shift Manager of 5 operators.
Customer service to the various accounts.
Escondido Telephone Answering Service & Physician's
Exchange
815 South Escondido Blvd
Supervisor: Jennie Einer
Escondido, CA 92025
32 hours per week
Phone 619-***-****
August 1981 - September 1983
Switchboard Operator
Answer phones, take messages for clientele and relay
them in various ways.
Dispatch radio service, monitor alarms, and police
dispatch backup.
Invoicing, billing, and customer service of accounts.
Panos Restaurant
Phone 814-***-****
1504 W 38th Street
Erie, PA 16508
1979 - May 1981
Waitress, Short Order Cook, Dishwasher
Wait tables, cash out checks and make change for
customers.
Short-order cook for breakfast, lunch and dinner
menus.
Education Gannon University
Phone 814-***-****
109 University Square
Erie, PA 16541
August 1994 - May 2008
Associates Degree, Business Administration on May
2008
Life Management Institute - LOMA
Fundamentals of Life and Health Insurance - January,
1994
Associate, Customer Service - November, 2003
San Diego Community College
Phone 619-***-****
10440 Black Mountain Road
San Diego, CA 92126
August 1981-August 1983
Courses towards obtaining Associates Degree,
Accounting
Strong Vincent High School
Phone 814-***-****
1330 West 8th Street
Erie, PA 16502
September 1977- June 1981
Diploma June 1981 - specialized in business and
accounting courses
References
Richard Poholsky
Phone 724-***-****
207 Chris Drive
Email: *****@******.***
Irwin PA 15642-9144
James Wieczorek
Phone 814-***-****
3532 Joseph Street
Erie, PA 16506
Denny Vlahos
Phone 330-***-****
1421 Melrose Circle NE
Bolivar, OH 44612-8891
Mary Jane Gilson
Phone 814-***-****
3844 W Lake Road
Erie, PA 16505-3252
Kathryn Groucutt
Phone 814-***-****
4007 Bell Street
Erie, PA 16511-2855
.
Contact this candidate