Phone # 814-***-****

Cell Phone # 814-***-****

e-mail: abkalz@r.postjobfree.com

**** **** **** ******

Erie, PA 16506

Pamela A. Gildersleeve

Objective A position as an administrative assistant or clerical

area where I can maximize my advertising, creativity,

research, and communication skills in both print and

media.

Work Experience Metz & Associates, Ltd.

Phone 814-***-****

Gannon University

Supervisor: Carrie Taylor

109 University Square

15 hours per week

Erie, PA 16541

July 2010 - Current

Banquet Server

Serving tables and drinks in a banquet and/or meeting

environment.

Includes laying table linens, setting china and

silverware.

Attentive to guests without being intrusive. Customer

service & a team player.

Attentive to fellow servers needs and offer

assistance gladly.

Hoss's Family Steak & Sea House

Phone 814-***-****

3302 W 26th Street

12 hours per week

Erie, PA 16506

March 2010 - May 2010

Hostess

Greet customers and take their order.

Promote daily soups and specials.

Seat customers to their table.

Twins Restaurant

Phone 814-***-****

4353 W Ridge Road

Supervisor: Jeff Norris

Erie, PA 16506

10 hours per week

August 2008 - Current

Server

Wait tables, make and serve drinks in a

restaurant/bar atmosphere.

Cash out checks and make change for customers.

Elks Lodge #67

Phone 814-***-****

2409 Peninsula Drive

Supervisor: John Ratay

Erie, PA 16506

On call when needed

September 2004 - Current

Server

Wait tables, make and serve drinks in a club

atmosphere.

Cash out checks and make change for customers.

Loyal Christian Benefit Association

Phone 814-***-****

700 Peach Street

Last Supervisor: Rebecca Black

PO Box 13005

40 hours per week

Erie, PA 16514-1305

July 1989 - November 2009

Outreach Support Specialist

Assist customers via phone and in person regarding

their accounts.

Monitor and follow up on receipt of documentation via

electronic format.

Update and add tracking as required via internal

computerized system.

Organize and assist on out of the ordinary projects

within the team.

Filing and scanning of customer's documentation.

Researching stored data and microfilm for customer's

information.

Examine and correct problems within internal system.

Process correspondences to customers.

Research and follow up on any commission questions or

discrepancies.

Sales Administrative Assistant

Assist sales agents via phone and in person regarding

their client's.

Schedule and arrange meetings, agendas, and travel

arrangements.

Maintain supplies and promotional materials for over

300 agents.

Contract new hires and research for background

checks.

Layout and design sales' agent informational

newsletters.

Communications Associate

Create, coordinate and print various types of

advertising materials.

Publish various newsletters and the organization's

quarterly publication.

Suggest new layouts and ideas to promote products and

the LCBA.

Organize with outside vendors various print and audio

advertising.

Underwriting Associate

Process incoming insurance applications on internal

administration system.

Review and jet issue insurance applications. Assemble

customer's policy.

Request Attending Physician Statements from various

medical facilities.

Answered questions on pending applications and other

confidential information.

Alert Communications

Phone 814-***-****

2516 Hampton Rd Suite 4

Supervisor: Lou Hahn

Erie, PA 16502

37 hours per week

April 1987 - July 1989

Telephone Secretary

Answer phones for various clientele; doctors,

lawyers, businesses, cab company.

Take detailed phone messages and dispatch them

appropriately.

Filing and other clerical duties.

Professional Communications

Phone 814-***-****

1611 Peach Street

Supervisor: Susan Wells

Erie, PA 16501

40 hours per week

October 1983 - February 1987

Telephone Operator

Answer phones, take messages and follow up delivery

of messages to clientele.

Shift Manager of 5 operators.

Customer service to the various accounts.

Escondido Telephone Answering Service & Physician's

Exchange

815 South Escondido Blvd

Supervisor: Jennie Einer

Escondido, CA 92025

32 hours per week

Phone 619-***-****

August 1981 - September 1983

Switchboard Operator

Answer phones, take messages for clientele and relay

them in various ways.

Dispatch radio service, monitor alarms, and police

dispatch backup.

Invoicing, billing, and customer service of accounts.

Panos Restaurant

Phone 814-***-****

1504 W 38th Street

Erie, PA 16508

1979 - May 1981

Waitress, Short Order Cook, Dishwasher

Wait tables, cash out checks and make change for

customers.

Short-order cook for breakfast, lunch and dinner

menus.

Education Gannon University

Phone 814-***-****

109 University Square

Erie, PA 16541

August 1994 - May 2008

Associates Degree, Business Administration on May

2008

Life Management Institute - LOMA

Fundamentals of Life and Health Insurance - January,

1994

Associate, Customer Service - November, 2003

San Diego Community College

Phone 619-***-****

10440 Black Mountain Road

San Diego, CA 92126

August 1981-August 1983

Courses towards obtaining Associates Degree,

Accounting

Strong Vincent High School

Phone 814-***-****

1330 West 8th Street

Erie, PA 16502

September 1977- June 1981

Diploma June 1981 - specialized in business and

accounting courses

References

Richard Poholsky

Phone 724-***-****

207 Chris Drive

Email: abkalz@r.postjobfree.com

Irwin PA 15642-9144

James Wieczorek

Phone 814-***-****

3532 Joseph Street

Erie, PA 16506

Denny Vlahos

Phone 330-***-****

1421 Melrose Circle NE

Bolivar, OH 44612-8891

Mary Jane Gilson

Phone 814-***-****

3844 W Lake Road

Erie, PA 16505-3252

Kathryn Groucutt

Phone 814-***-****

4007 Bell Street

Erie, PA 16511-2855

.

Contact this candidate