Customer Service Years Experience

Stephen D. Ward

**** ******* ******

Monona, WI *3716

608-***-****

WORK EXPERIENCE:

**/**** – Present Marshall Erdman & Assoc. Waunakee, WI

Machinist

• Developed and implemented the process and procedures for the steel shop’s

new drill line which saved nearly 800 man hours per job. Prioritized work flow for 8 other employees.

Maintained and trouble shot an automated drill/saw line and the associated computers/software and

developed programming as needed.

03/2003 – 03/2004 United Health Care Duluth, MN

Billing Analyst

• Balanced and reconciled accounts that billed over 1 million dollars per month.

Advised clients in my case file regarding the specific benefits of their medical benefit plans and how to

add/delete members from their benefit package. Assisted clients in understanding changes in their

policies, deductibles, and co-pays.

01/2002 – 03/2003 St. Mary’s Duluth Clinic Duluth, MN

Customer Service Associate

• Accessed and resolved patient inquires about their accounts in relation to

hospital and clinic customer service issues. Certified in all billing software that was used by SMDC (EPIC,

SMS, & HBOC). Resolved questions relating to coding and insurance billing, deductibles, co-pays, and

initiated insurance billing and rebilling. Administrated the SMDC customer service website. (3 months of

this job was worked as a temp for Spherion Temp Services)

03/2000 – 05/2001 Richard I Bong WWII Heritage Center Superior, WI

Curator of Collections & Program Director

• Developed and cared for the museum’s artifact and archival collections.

Developed policy and procedures for operation of the museum. Presented the museum’s mission and

programs to potential donors and a variety of Veterans and Civic groups. Established/conducted the

museum’s oral history collection of over 50 interviews with W.W.II veterans.

EDUCATION: 1996 University of Wisconsin – Superior Bachelor of Science in History

OTHER EXPERIENCE:

• Douglas County Board of Supervisors, 04/2002 – 04/2004

• 17+ years experience with computers and a variety of office software

• 11 years experience in management/supervisory positions

• 5+ years experience in sales/customer service

• Well versed in the Microsoft and Corell office environments

REFERENCES: Available Upon Request

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