Manager Customer Service
Resume:
GENESIS CURRIE
*** ***** **** ****** ***. 101
Newport News, Virginia 23602
Dear H i r ing Manager,
I t is with great pleasure that I submit my resume to your office for the Medical
Receptionist position. Although I enjoyed the challenges that came with working for
Chatham Family Practice, I am eager to venture out into a different facility to
expand my current skills and knowledge. Also, I have recently moved to area and I
am seeking immediate employment.
In reviewing my resume you will find that I have excellent multi tasking ability. I
was responsible for the clinic's accounting paperwork and preparing the daily
deposits. In my three years of working for Chatham Family Practice, I increased
t heir payment posting productivity by 90%. In addition, I handled all incoming
patient payments and applied them to the appropriate accounts. My other duties
i ncluded making sure that electronic payments were posted in a t imely manner,
answering patient phone calls, and claims follow-up. My hard work and
determination has allowed me to be promoted from the Medical Records
Department to Billing. The promotion was a personal accomplishment because I did
not have any prior knowledge of the billing process. This proves that I am willing to
t ake on new challenges and excel at them.
T he bottom line is I have a passion for working in the medical field and making a
d ifference. I will provide your office with excellent people skills, payment posting
ability, and my dependability. I approach any professional opportunity with a great
sense of integrity and character.
S incerely,
Genesis Cur rie
Enclosure(s)
GENESIS CURRIE
347 Split Rail Circle Apt. 101 Newport News, Virginia 23602 217-***-****
Objective: Seeking position in a physician's office as a full-time Medical
Receptionist.
QUAL I F ICAT IONS
Data entry ability in updating patient information.
G reat multi tasking skills with various assignments.
Accounting background in daily deposit closing.
T hree years of customer service experience.
Abili ty to answer a multi-line phone system.
E D UCAT ION
Bachelor of Arts i n English – University of I ll inois, Springfield, I l l inois 2005
Associate of Arts i n English – Richland Community College, Decatur, I l linois 2003
RE LATE D EXPER I ENCE
Chatham Family P ractice, Chatham, I llinois
Patient Account Representative
June 2007-September 2010
P rocessed deductibles and denials from the explanation of benefits.
A pplied patient and insurance company payments to the accounts.
Requested medical records for claims to be processed.
A rranged payment plans for delinquent accounts.
P rocessed credit card payments.
Physicians Group Associates, Springfield, I llinois
Medical Records Clerk
November 2006-June 2007
Delivered charts to the appropriate nurse's station at their request.
T rained th ree new employees in Medical Records.
O rganized charts for the next day's appointments.
I nserted documentation in to the patient’s chart.
Escorted patients to the lab area for testing.
GENESIS CURRIE
347 Split Rail Circle Apt. 101 Newport News, Virginia 23602 (217)361-
6691
REF ERENCES
B ecky Gillespie
Office Manager /Programming
Office of Electronic Media – Access 4
P.O. Box 19243
Springfield, I l linois 62794
T racy Pasley
Assistant Manager
David’s Bridal
3201 Veterans Parkway
Springfield, I l linois 62704
M ichelle Benson
Manager of PGA and CFP
Physicians Group Associates
2901 Old Jacksonville Rd.
Springfield, I l linois 62704
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