Customer Service Sales

CAREER PROFILE:

Results-oriented, dedicated, and performance-driven professional with

proven track record in developing credibility and confidence with clients,

penetrating key accounts, and increasing revenues through relationship

building. Welcome objections as an opportunity to share product knowledge

and expertise. Demonstrate exemplary oral and written communication skills,

with the capacity to interface with all kinds of clients in all settings.

Known as proactive and goal-oriented with established record of success in

leading corporate technology initiatives, combined with skills in

coordinating projects while ensuring completion within budget and time

constraints. Comfortable at working collaboratively with associates based

on knowledge, professionalism, and integrity, combined with proven

expertise in establishing effective and productive working relationships.

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2 PROFESSIONAL EXPERIENCE:

CECOH Store Manager, Chevron Corporation, Houston, TX, 2009 - 7/2010

Chevron Employees Club of Houston

. Review and analyze sales figures and forecasting future sales volume

to maximize profits and/or revenues.

. Preformed all purchasing duties for both stores.

. Administer both locations of the Chevron Employees Club store for the

Houston area; serve as public face of the employees club serving more

than 10,000 area employees.

. Participate in all CECOH Board of Directors meetings and

documentations on store sales; handle all new membership applications,

dues payments, and membership renewals.

. Coordinate with vendors in assuring the best price on products for the

employees' stores; manage and perform monthly audits and inventory

checks.

. Work collaboratively with local vendors to obtain discount offers for

Chevron employees; liaise with Chevron departments to meet and exceed

the needs of promotional merchandise in various events.

. Disseminate event information and materials for multiple volunteer

efforts through the years by working closely with the local Public

Affairs and Community Engagement.

. Resolve client issues and concerns, and ensure on time delivery of

first-rate customer service to clients.

Government Sales Representative, AT&T, Houston, TX, 2007 - 2009

. Sold voice and data products and services to government and school

systems.

. Provided territory management skills to supervise customer accounts in

32 counties.

. Utilized strong, persuasive customer service skills to capture 15 new

accounts.

. Accurately managed individual accounts valued in excess of $129,000.

. Consistently provided outstanding customer service that generated over

$530,000 in revenue for 2007.

. Maintained professional discretion in preparing highly detailed

account reports.

. Combined eight years of professional sales experience with analytical

problem-solving skills to obtain and manage the account for the second-

largest city in the Houston metro area.

Assistant Sales Manager, AT&T (formerly Cingular Wireless), Birmingham, AL,

2005 - 2007

. Initiated and maintained strong business relationships that increased

sales by 8%.

. Preformed monthly audits on inventory.

. Maintained proper inventory controls, facilitated inventory

transactions and maintained compliance with AT&T Mobility store

standards

. Verified accuracy of daily service revenue reports and bank deposits.

. Used superior leadership skills to supervise, train, and mentor nine

staff members in improving sales' techniques.

. Successfully collaborated with customers and staff to meet and exceed

company goals.

Sales Representative, Shartex Automotive Marketing LLC, Fort Worth, TX,

2001 - 2005

. Participated in national promotional sales events for GM, Ford, Dodge,

and Toyota dealerships.

. Handled confidential credit, debt, and income data to qualify

customers for automotive purchases.

. Partnered with team during multiple four-day sales events to sell an

average of 40 automobiles.

Sales, Dan Wachtel Chrysler Dodge, Athens, AL, 2000 - 2001

. Sold an average of 12 automobiles per month from a 50 - 60 unit/month

selection.

. Developed protocol to strengthen customer and business relationships,

leading to repeat referral sales.

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EDUCATION

University of North Alabama, Liberal Arts courses

.

.

. TECHNICAL SKILLS

Microsoft Office Suite (Word, Excel, Outlook)

CARE/ Telegence Billing System

Multiple Point Of Sale systems, including OPUS

.

. REFERENCES

Available upon request

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