Customer Service Engineer
Resume:
SCOTT F. MILLER
Post Office Box ****, Toledo, Ohio 43623-0631
abkajn@r.postjobfree.com
ACADEMIC
Miami University, Oxford, Ohio - Bachelor of Science Degree
Major: Business Marketing Minor: Decision Sciences
Stautzenberger College, Toledo, Ohio - Technical Certifications
Advanced Training in the Cisco Certified Network Associate and
A+ Programs.
CHARACTER
Productivity-Related:
. Healthy, Drug-Free Nonsmoker.
. Currently Certified in First Aid and Adult CPR.
. Strong Hardware and Software Computer Skills.
. Excel at Interpersonal Communication and Relationship Selling.
Volunteer-Related:
. The Great Lakes Center for Autism
. Junior Achievement of Northwest Ohio
. The American Red Cross - Disaster Action Team
EXPERTISE
05/08-09/09: Inside Sales/Service Consultant, Quality Testing Services
of Swanton, Ohio.
> Sold drug/alcohol testing supplies and service agreements to
businesses.
> Performed onsite & remote sample collection for instant and
lab-based analysis.
> Advised organizations on becoming and staying compliant with
BWC guidelines.
06/05-04/08: Account Manager, Northwest Ohio Trane Service of
Findlay/Holland, Ohio.
> Responsible for proposal presentations, client stability, and
issue resolution.
> Sold Trane equipment, digital controls, OEM parts, and
mechanical service.
> Consistently grew our HVAC
commercial/industrial/institutional customer base.
07/01-11/04: Senior Systems Engineer, Avaya of Maumee, Ohio.
> Installed and serviced voice and data platforms and related
software.
> Sold and supplied telecom parts and maintained consumer
inventories.
> Delivered customized training, network solutions, and
hardware support.
08/00-05/01: Telecommunications Technician, Lucent Technologies of
Toledo, Ohio.
> Introduced advanced technology upgrades with outstanding
customer service.
> Assembled Central Office Telephone Switches and Power
Distribution Frames.
> Engineered cabling infrastructure and diagnosed software
issues on and off-site.
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