Angela Holbrook

**** ******* *****

Grove City OH 43123

614-***-****

abkaj5@r.postjobfree.com

I am an administration professional. I am looking forward to using my

skills in an administrative field which will support customer service,

research, communications, challenges, and problem solving. Proficient with

Excel, Microsoft Word, Powerpoint, and Outlook. Attention to detail

UPS 3-1-96 to 5/31/10

Job Title: Administrative Assistant/Security

Responsiblities: Responsible for finding high value lost packages.

Investigating multiple loss or damage packages for our customers. Provided

administrative support to Security Managers. Scheduled conference rooms

for meetings and lunches. Provided detailed follow up for each damage/loss

case worked. Over seen projects by deligating and working together to meet

deadlines as required.

. Created a Template to provide extra measures to find a lost

package.

. Saved $50,000 claim payment due to finding a lost package

unharmed as well as able to obtain future business with our

customer.

. By consistently working with a customer for a 2 year period an

overpayment of $200,000.00 was avoided by emplementing a review

of claim issuance.

Job Title: Payroll Clerk/Payroll

Responsibilities: Provided internal customer service to the employees of

UPS. Calculated hours and processed payment of wages on a weekly basis.

Processed Union dues once a month for union employees.

. Arranged United Way fundraisers to meet our goal of Corporate

giving.

. Documented a procedure handbook to allow specific knowledge on

how to process payroll.

Job Title: Administrative Assistant/Collections

Responsibilities: Provided internal/external customer service,

administrative support to management. Problem solved with customers to

assist with delinquent accounts. Researched billing and history of each

delinquent customer to provide information to resolve future delinquency.

. Assisted collecting debt by coming up with a payment plan

which the customer would be successful in following through.

Job Title: Administrative Assistant/International

Responsibilities: Provided administrative support to management. Audited

shipping documents to avoid custom fines when packages are processed

through customers. Over seen correct number of packages were processed an

operating shift.

. Paying close attention to detail allowed minimal corrections

at customs when packages arrived with the necessary paperwork

that US Customs required. This resulted in saving the

company money by less fines and providing excellent customer

service to the customer.

Bank One, Columbus OH 1990-1996

Job Title: Clerical Clerk

Responsibilites: Data entry of Installment Loans, filing and retrieving

films, trained temporary employees.

. Always reviewed all documentation before forwarding to be

processed to avoid delay on title work and to provide

excellent customer service.

Education

Associates Degree in Business Administration,

University of Phoenix, Columbus OH

Volunteer Projects

Non-Profit United Way

. Organized fundraisers to generate funds for U.W.

Non-Profit Casa, Columbus (Court Appointed Special Advocate)

. Responsible for following up on a child and parents assigned

by the Franklin County Court to report with detailed

information to assist with information to determine a

decision of the well being of a child in the Franklin County

Court System.

Non-Profit Good Neighbors Annual Picnic

. Responsible for collecting toiletries and warm clothing to

hand out to Central Homeless. This is a process that is

worked on year round for one big day in October every year.

Non-Profit First Baptist Women's Military Support Ministry

. Responsible for coordinating information on First Baptist

Church Military men and women. Communication with military

families, distributing information on what is needed and

updates to the church members.

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