Customer Service Administrative Assistant
Resume:
Angela Holbrook
Grove City OH 43123
*********@*****.***
I am an administration professional. I am looking forward to using my
skills in an administrative field which will support customer service,
research, communications, challenges, and problem solving. Proficient with
Excel, Microsoft Word, Powerpoint, and Outlook. Attention to detail
UPS 3-1-96 to 5/31/10
Job Title: Administrative Assistant/Security
Responsiblities: Responsible for finding high value lost packages.
Investigating multiple loss or damage packages for our customers. Provided
administrative support to Security Managers. Scheduled conference rooms
for meetings and lunches. Provided detailed follow up for each damage/loss
case worked. Over seen projects by deligating and working together to meet
deadlines as required.
. Created a Template to provide extra measures to find a lost
package.
. Saved $50,000 claim payment due to finding a lost package
unharmed as well as able to obtain future business with our
customer.
. By consistently working with a customer for a 2 year period an
overpayment of $200,000.00 was avoided by emplementing a review
of claim issuance.
Job Title: Payroll Clerk/Payroll
Responsibilities: Provided internal customer service to the employees of
UPS. Calculated hours and processed payment of wages on a weekly basis.
Processed Union dues once a month for union employees.
. Arranged United Way fundraisers to meet our goal of Corporate
giving.
. Documented a procedure handbook to allow specific knowledge on
how to process payroll.
Job Title: Administrative Assistant/Collections
Responsibilities: Provided internal/external customer service,
administrative support to management. Problem solved with customers to
assist with delinquent accounts. Researched billing and history of each
delinquent customer to provide information to resolve future delinquency.
. Assisted collecting debt by coming up with a payment plan
which the customer would be successful in following through.
Job Title: Administrative Assistant/International
Responsibilities: Provided administrative support to management. Audited
shipping documents to avoid custom fines when packages are processed
through customers. Over seen correct number of packages were processed an
operating shift.
. Paying close attention to detail allowed minimal corrections
at customs when packages arrived with the necessary paperwork
that US Customs required. This resulted in saving the
company money by less fines and providing excellent customer
service to the customer.
Bank One, Columbus OH 1990-1996
Job Title: Clerical Clerk
Responsibilites: Data entry of Installment Loans, filing and retrieving
films, trained temporary employees.
. Always reviewed all documentation before forwarding to be
processed to avoid delay on title work and to provide
excellent customer service.
Education
Associates Degree in Business Administration,
University of Phoenix, Columbus OH
Volunteer Projects
Non-Profit United Way
. Organized fundraisers to generate funds for U.W.
Non-Profit Casa, Columbus (Court Appointed Special Advocate)
. Responsible for following up on a child and parents assigned
by the Franklin County Court to report with detailed
information to assist with information to determine a
decision of the well being of a child in the Franklin County
Court System.
Non-Profit Good Neighbors Annual Picnic
. Responsible for collecting toiletries and warm clothing to
hand out to Central Homeless. This is a process that is
worked on year round for one big day in October every year.
Non-Profit First Baptist Women's Military Support Ministry
. Responsible for coordinating information on First Baptist
Church Military men and women. Communication with military
families, distributing information on what is needed and
updates to the church members.
Contact this candidate