Customer Service Technician
Resume:
Daryl Quick
Raleigh, N.C. 27613
**********@*****.***
Objective: I am interested in a position with your company, as a Call
Center Specialist.
Experience: Veritude
RTP, NC
Client Management Rep
8/09-5-10
Drive first call resolution model committed to
customer service excellence
Educate and advise customers on benefit needs and
alternatives in order to make decisions
Proactively de-escalate and resolved all issues
Quick Contracting
2/07-8-09
Raleigh, N.C.
Owner/Contractor
Work and own Home Improvement Contracting Company
Handle all day to day financial and managerial
operations
Seek out targets, generate leads and initiate
contact with multiple contractors and consultants
Kelly Services
Morrisville, N.C.
6/06-2/07
Kelly Complete Rep
Worked as site supervisor handling all Human Resource issues
Document job orders by eliciting complete
description of work requirements and client specifications;
Assist in business development
Recruit qualified candidates via media, job fairs,
networking, screening, and interviewing senior technical and
managerial candidates
Kelly Services
Morrisville, N.C.
10/05-6/06
CSR Technician
Managed and supervised Alzheimer's Study
Worked as a liaison between Study patients and
medical staff
Worked with database for problem resolution
Worked with team to achieving company
expectations
Qualex
Research Triangle Park, N.C.
DSC Technician
8/00-6 /05
Worked as a technician, resolving issues for a wide range of
customers.
Assisted customers to use and service all types of photo and
kiosk equipment.
Worked with field technicians, as a Triage specialist
Trained employees on software issues for Gretag and Noritsu
machines.
Education: Durham Tech Community College Durham, N.C.
Business Administration 2000- 2002
Contact this candidate