Customer Service Manager
Resume:
KRISTEN M. NABOZNY
Mobile: 734-***-****
Monroe, MI 48161
Email: abkah0@r.postjobfree.com
Career Focuses
Case Management, Mental Health, Counseling, Human Services
Profile
Confident and ambitious case manager/counselor with a strong work ethic,
seeking to explore and gain experience in the fields of human services and
criminal justice. Immediate values offered include:
> Superior Organizational Skills
> Leadership Ability
> Self-Motivated
> Effective Communicator
> Efficient Problem Solver
> Proficient in MS Word, Excel, and PowerPoint
> Dependable
> Excellent Interpersonal Skills
> Adaptable
> Education
Bachelor of Arts, Psychology, December 2007
Michigan State University, East Lansing, MI
Dean's List
Coursework includes: Forensic Science/Criminal Justice, Brain and Behavior,
Abnormal Psychology, and Family Structure Psychology.
St. Mary Catholic Central, June 2003
Monroe, MI
Cum Laude, Cumulative GPA: 3.50
> National Honor Society Member
> Spanish Club President
> Newspaper Sportswriter and Editor
> Student Senate Member
Work Experience
Case Manager/Therapist
2008-Present
Salvation Army Harbor Light - Monroe, MI
> Manage case files for clients at a probation residential center.
> Therapist at local jail, conducting substance abuse classes, completed
intakes and discharges.
> Conduct weekly meetings with residents, and kept records of their
progress.
> Engage in weekly meetings between therapists and Office of Community
Corrections.
> Familiar with court dynamics and legal procedure as it relates to
probationers/parolees.
Family Service Worker Jan.
2008 - Aug. 2008
Starfish Family Services - Inkster, MI
> Liaison for parents, including the education of families in life
skills and behaviors.
> Manage caseloads of families, and organize parent meetings within the
school.
> Provide community resources for individuals.
> Address the needs of each child and family through referrals and
treatments.
> Home visits and classroom observations to monitor each child's
physical and mental health.
> Organization and time management vital to job.
(continued)
Kristen M. Nabozny (page 2)
734-***-**** . abkah0@r.postjobfree.com
Gymnastics Instructor
2007-2008
Aerial Express Gymnastics - Monroe, MI
> Instructed children between the ages of 3 and 12 on the fundamentals
of gymnastics.
> Taught values of discipline and confidence in a positive environment.
> Emphasized learning and helped children accomplish individual and team
goals.
Substitute Teacher
2006-2008
St. Mary Catholic Central High School - Monroe, MI
> Classroom management and organizational skills.
Data Entry/Office Work
2006-2007 Cognitive Consultants - Chartlotte, MI
> Entered data for substance abuse clinic.
> Filing and computer work essential part of job.
Gymnastics Instructor
2005-2006
Twistars Gymnastics USA - Diamondale, MI
> Coached children ages 3-10, encouraging self-worth and positive
attitudes.
> Kept daily classes running smoothly, and demonstrated leadership
ability.
Receptionist
2004-2005
Holistic Therapeutics - Riverview, MI
> Managed office, set up appointments, handled phone calls.
> Experience in customer service.
References furnished upon request.
Contact this candidate