Customer Service Manager

Location:

Posted:

October 04, 2010

Jasmine Perkins

Lapeer, MI

*8446

Email: *******@*******.***

Profile

I am a very hardworking individual. I have extensive management experience and work well with others. I am a creative

person who is always up to a challenge. I am willing to relocate and am a very fast learner. I give my all and take pride in

everything I do.

Education

Central Michigan University Mt. Pleasant, MI (2005-2006)

Business Management

Lake Orion High School Lake Orion, MI Diploma (2001 - 200 )

Advanced Classes, All Business classes taken

Work Experience

Clarks Companies North America Birch Run, MI Store Manager (April 2009 – Present)

Assist customers with world class customer service. Proper staffing/scheduling. Hiring, training, and recruiting. Cash &

deposit handling. Weekly stock counts. Reviewing and regulating monthly P& L statements, pie charts, & KPI. Store was

ranked 63 out of 80 when I took over and is now ranked 8 th in the company. Store sales were $800k for 2008 and last year I

brought it to over $900k. This year we are on track for $1.2 million.

Clarks Companies North America Auburn Hills, MI Manager in Training ( May 2008 - April 2009)

Assist customers in world class customer service. Proper staffing/scheduling. Interviewing, training and recruiting. Cash &

deposit handling. Weekly stock counts.

Clarks Companies North America Clinton Township, MI Key Holder( Aug . 2007 - May 2008)

Assist customers with world class customer service. Shipping and receiving stock. Bi-weekly stock counts. Cash & deposit

handling. Opening and closing the store.

Aldo Auburn Hills, MI Store Manager ( Nov. 2006 - Aug . 2007)

Customer service. Cash & Deposit handling. Scheduling staff. Monthly P&L. Opening and closing the store.

LO Stop & Shop Store Manager ( Aug . 2003 - June 2005)

Work with outside vendors to bring into the store various merchandise. Staffing and scheduling. Running promotions. Cash

and deposit handling. Window displays. Customer service.

Additional Skills

Skills:

» I am proficient in Microsoft office.

Reference

References Available on Request