Customer Service Administrative Assistant

KIMBERLY ANN BUSBY

*****Flower Drive

Lexington Park, Maryland 20653

240-***-****

OBJECTIVE

Seeking a position with a company that will allow me to further my skills

and grow along with the company.

SKILLS AND EXPERIENCE

Administrative Support

. Scheduled appointments

. Answered multi-line telephone system; gave information to

callers; answered questions;

wrote accurate messages for staff members

. Organized and maintained files

. Took and transcribed dictation

. Completed forms

. Sorted incoming mail; prepared outgoing mail for delivery to

post office; operated Postage Meter

. Trained new employees

. Collected and entered data into database and prepared

statistical reports

. Maintained equipment; ordered supplies and managed records

. Operated standard and Master Mailer machines

. As team member, performed complex, rapid mail sorting operations

on Self Mailer Sorter machine

. Followed detailed written instructions to process multiple

sorting projects

. Performed preventive mechanical maintenance on equipment

. Posted automated sort packaging activities, requiring attention

to detail, speed and consistency

. Answered incoming calls and returned calls regarding insurance

eligibility, claims status, payment information, CPT codes, and Power

of Attorney information

Sales/Customer Service

. Created warm, friendly atmosphere for member and guests of

veterans' organization

. Reconciled daily receipts; prepared bank deposit slips; made

deposits

. Displayed and sold merchandise

. Performed complex cash and credit card sales transactions

utilizing computerized cash register

. Inventoried merchandise daily and weekly; verified incoming

inventory

. Packaged and shipped merchandise

Accounts Payable/Payroll

. Entered invoices, prepared accounts payable checks

. Prepared reports

. Entered timesheets, prepared payroll checks

. Reconciled cash sheets

. Set up new vendors and employees

EDUCATION

Microsoft Office Suite, Software Technology Computer Center, California, MD

(Includes: PowerPoint, Access, Word, Excel, Windows, Office, A+, Network +,

Outlook and HTML Front Page) Quickbooks

WORK HISTORY

Member Services Representative, Seafarers Vacation Plan, Piney Point, MD

4/21/09 - Current

Management/Customer Service, W J Dent & Sons, Tall Timbers, MD

10/05 - Current

Customer Service, James R. Davis, Inc., Great Mills, MD

4/04 - 7-07

Accounts Payable/Payroll, Paragon Builders, Inc.

10/02 - 5/05

Manager, Swanns Resort Properties, Piney Point, MD

5/97 - 8/02

Administrative Assistant, Standard Technology,Inc., Lexington Park, MD

7/98 - 1/99

Secretary/Receptionist, Countermeasures Inc., Hollywood, MD. 1/98

- 7/98

Mail Handling Machine Operator, World Wide Direct, Hollywood, MD 8/96

- 1/97

Bartender, V.F.W. Post 2632, California, MD

8/92 - 1/94

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