Customer Service Administrative Assistant

Angela Tramble

**** ****** ******

Flora, MS **071

601-***-**** (hm)

601-***-**** (cell)

abkag4@r.postjobfree.com

CAREER OBJECTIVE:

To obtain a clerical position with an organization which offers the

opportunity to utilize various skills acquired through years of experience

in professional positions.

EDUCATION:

Degree: Associate Degree in Business Technology, December 1988, Hinds

Community College, Jackson, MS

Diploma: August 1974-May 1986, East Flora High School, Flora, MS

WORK EXPERIENCE:

06/10-09/10 Mississippi Child Support Services, Yazoo City, MS

POSITION: Customer Service Representative, Child Support Call Center

Duties and responsibilities included: Answered incoming calls;

provided

customer service to clients; updated client profile; processed

messages

to caseworkers; assisted staff as needed.

02/09-03/10 Mississippi State Board of Nursing, Flowood, MS

POSITION: Secretary Executive, Licensure Department

Duties and responsibilities included: Answered and directed

incoming calls to appropriate personnel; updated data control

forms for nurses; Greeted visitors; process incoming and

outgoing mail; assist office staff as needed.

07/07-01/09 Mississippi State Department of Health, Jackson, MS (Contract

worker)

POSITION: Library Consultant Assistant, First Steps Resource Library

Duties and responsibilities included: Added new patrons to

system; checked in and checked out books to patrons; answered

and directed incoming calls; sorted and routed mail; updated

records of pamphlets and brochures; assisted office staff as

needed.

Angela Tramble

Resume'

Page Two

07/96-02/01 Mississippi Department of Environmental Quality, Jackson, MS

POSITOIN: Secretary Principal, Geology Division

Duties and responsibilities included: Provided secretarial

assistance to

staff; typed a wide variety of correspondence; answered and

directed

incoming calls to appropriate office personnel; sorted and

routed mail;

posted leave for 1 employee.

02/01-08/01 Mississippi State Department of Health, Jackson, MS

POSITION: Administrative Assistant III, Compliance Department

Duties and responsibilities included: Heavy oral and written

communication skills; prepared purchase orders and payment

request;

typed termination letters for employees who had been

terminated;

extensive PC usage; provided customer service to callers;

answered

and directed incoming calls to appropriate personnel.

SKILLS:

I am proficient in Corel WordPerfect 8.0, Microsoft Word and

Excel.

Also, I am proficient in operating 10-key calculator, providing

Customer Service, fax machine, copy machine, type 55+ wpm.

REFERENCES AVAILABLE UPON REQUEST

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