Customer Service Manager
Resume:
Hello My name is Susan O'Farrell and I am interested in applying for your posted position. A little about
me I was raised in Michigan and resided there until 7 years ago, at which time it became necessary for
me to relocate to Alabama to assist with elderly family related issues. After reviewing my resume you will
see that I am qualified for most accounting and administrative office positions. I am both anxious and
excited to be able to return to Michigan. This allows me to be close to my two sons and my Father. I will
be moving as soon as possible and am available to interview whenever it is convenient. Let me convince
you I’m the person you need!
Sincerely,
Susan
SUSAN D. O'FARRELL
1613 Fifth Ave.
Athens, AL 35611
******@*******.***
PROFESSIONAL ADMINSTRATIVE AND ACCOUNTING EXPERIENCE
Managed team of 5 20.
Responsible for broker payroll.
Departmental timekeeping, both manual and computerized.
Customer Service billing. Resolution of conflicts with customers.
Member of evaluation team for payroll and inventory systems.
Designed, developed and maintained inventory system. Catalog of parts, daily, monthly and year end
reports.
Developed, designed and maintained preventative maintenance system for departmental fleet.
Prepared and entered data in both computerized and manual financial statements.
Prepared P/L statement, balance sheets and bank deposits.
Reconciled bank statements and balance sheets.
Monitored Accounts Receivable and Payable.
Posted G/L accounts.
Preparation, tracking and follow through of Contract Bids and Purchase Orders.
Coordinator and liaison with outside vendors, township members and IT department implementing meter
reading conversion system.
Supervised and trained new staff members.
Controlled telephone communications and filed many diverse records.
Responsible for Managing company business office, composed correspondence.
Certified Facilitator for Covey Leadership Program, The 7 Habits of Highly Effective People
I am proactive, organized, customer service oriented, professional, personable and flexible. Enjoy
challenges, self starter, a team player and enjoy problem solving.
SKILLS: AS400, Transflo, Pegasus, Microsoft Office Suite (Word, Outlook Express, Power point, Access,
Excel), Peachtree, Word Perfect, Quattro Pro, DOS, Clipper, Base.
TRAINING AND CERTIFICATES:
Waterworks System Operator/S 4 State License #95726
Sexual Harassment
Adult CPR
Peak Performance/Casey Wilhelm
Team Tools/Nick Blanchard, PhD. /Eastern Michigan University
The Human Side of Quality/Teamwork at the Top
Facilitator Training/Covey Leadership Center/7 Habits of Highly Effective People
Expanding Word Perfect Skills/Desktop Publishing
Standard 1st Aid
Quattro Pro for Windows
How to Work Effectively with People
WORK HISTORY: Driver Manager/Broker Payroll, Accounting Assistant, Administrative Assistant,
Account Clerk II, Senior Secretary, Office Manager, Assistant Office Manger.
REFERENCES: Jack Kleinhardt, Clare County Commissioner, 269-***-****. Deborah Rutherford,
Director of Training and Business Diversity, 256-***-****, Gary Tarlton, Friend, 256-***-****
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