Human Resources Customer Service

Amanda S. Davis

***** ******** ***** ( California, MD 20619 ( 240-***-**** (

******.*.********@*****.*** or ******.*.*****@****.***

. Extensive knowledge in Microsoft Office, i.e. MS Word, MS Excel, and

MS PowerPoint

. Ability to compose correspondence and/or prepare non-technical and

technical reports

. Knowledge of the regulations/policies required to maintain

confidential files on sensitive materials

. Dedicated team player with ability to organize and prioritize

multiple concurrent projects/tasks

. Excellent written and verbal communication skills

EDUCATION

Bachelors of Science, Human Resource Management with Minor in Accounting,

UMUC, In Progress

Associates of Applied Science in Management Development, College of

Southern Maryland, May 2010

Associates of Applied Science in Accounting, College of Southern Maryland,

May 2010

Certificate in Advanced Accounting, College of Southern Maryland, May 2010

Certificate in Basic Accounting, College of Southern Maryland, May 2010

EXPERIENCE

Office Aide (Human Resources)

January 2010 - Present

NAVAIR - Special Recruitment Branch

Patuxent River, MD

. Maintains National Recruitment Schedule for all NAVAIR sites.

. Coordinates recruiting programs, in absence of Program Leads

. Applies knowledge of HR theories, principles, laws, rules, and

procedures to accomplish various tasks.

. Provides a variety of information to applicants, employees, managers,

and Program Leads (HR Specialists) via telephone, e-mail and in

person.

. Assists, as needed, with the preparation, coordination and execution

of recruiting events for both the Entry and Journey Level programs;

may include interview scheduling, room and candidate flow

coordination, or creating and gathering any related forms.

. Gathers resumes and/or applications and inputs them into the database.

. Conducts data-calls, collects and inputs metrics data for various

reports, as needed.

. Uses office automation software such as MS Excel, MS PowerPoint, MS

Word, and MS Publisher to develop a variety of documents to include

reports, forms, documents, and form letters.

. Utilizes automated systems/ tools (Recruitment Tracking Database) to

track resumes and college transcripts for candidates.

. Establishes and maintains a variety of confidential office files and

records related to professional recruitment.

. Provides assistance to all special recruitment branch team members to

achieve the hiring plans.

. Assists bi-weekly with the Human Resources portion of the New Civilian

Employee Indoctrination.

. Familiar with government Human Resources forms.

. Scan documents and convert to electronic copies.

Patient Care Coordinator (Administrative Assistant)

February 2007 - January 2010

Chesapeake Oral and Maxillofacial Surgery

California, MD

. Generated and analyzed daily and monthly reports

. Prepared all correspondence

. Evaluated current processes and proposed improved processes.

. Coordinated, scheduled and tracked all major surgical cases.

. Designed and assembled all forms for patient care in Microsoft Office.

. Administered minor IT help.

. Incorporated online resources with benefits verification to streamline

processes.

. Managed all accounts receivable including correspondence and decision-

making.

. Brought company accounts receivable totals down by $50,000.

. Maintained doctor, pharmacy, and insurance company directories.

. Performed all office duties including answering phones, email, fax,

report generation, and data entry.

. Cross-trained for all position in the office; Receptionist, Assistant,

and Office Manager.

Head Wait and Head Trainer August 2006 - May 2008

Cheeseburger in Paradise California, MD

. Headed 12 employees per shift.

. Communicated with management when needed.

. Collected, verified, and logged all server deposits.

. Counted, balanced, and deposited daily cash deposits.

. Trained all new servers, including testing and grading tests

Oral Surgery Assistant February 2004 - September 2006

Chesapeake Oral and Maxillofacial Surgery

California, MD

. Scheduled and greeted patients.

. Performed all office duties including answering telephones, preparing

correspondence using Microsoft Office, fax, and e- mail.

. Compared prices and ordered supplies.

. Sterilized and set-up patients and instruments for procedures.

. Exposed and developed diagnostic x-rays.

Clerk Typist (Manpower) (00-01), Dental & Medical Claims Processor (01-02),

June 2000 - February 2004

Senior Claims Processor (02-04)

Seafarer's International Union and United Industrial Workers

Piney Point, MD

. Maintained dental files and faxed any requested information.

. Created and executed numerous projects and reports using Microsoft

Office.

. Accessed confidential information needed to process claims to the

fullest.

. Reviewed third party administrator contracts within established

national guidelines.

. Performed office tasks; answered phones, organized files, printed

daily reports, and corresponded using fax and e-mail.

. Generated daily reports showing vacancies on the ships

. Coordinated personnel to fill open positions

. Worked directly with ship Boatswains to verify personnel getting on

and off ship

SKILLS

. MS Word, MS Excel, MS Power Point

. Planning and Scheduling

. Written Communication

. Composition, Editing, and Proofreading Correspondence

. Customer Service

. Coordination

. Telephone Reception

. Transcription

. Purchasing

. Accounts Receivable

. Typing - 60 WPM

HONORS/MEMBERSHIPS

Membership in progress for the Human Resource Management Club, (HRMN900),

UMUC

Membership in progress for the UMUC Society of Human Resource Management

(SHRM) Chapter

Alumni of Phi Theta Kappa National Honor Society

Dean's List: 2009, 2010 - College of Southern Maryland

Academic Achievement Award, College of Southern Maryland

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