Customer Service Management

SUMMARY OF QUALIFICATIONS

Multiple experiences with Strong Organizational Skills

customers

Excellent Time Management Team player

Written and Verbal Ability to use Microsoft Office

Communications (Word, Excel, PowerPoint,

Outlook, Access)

Perform well under pressure and Ability to multitask and work

able to meet deadlines independently without direction

Course Highlights/Skills

Customer Service Management Financial Management

International Business Principles of Management

International Marketing Management Policy

Work Experience

Randolph Park - Summer Camp Counselor June 2007 - August 2010

. Interact with parents and use customer service skills to present a

friendly and safe atmosphere for the parents.

. Responsible for providing a safe and fun environment for the children

(5-12 years old) to have throughout the summer.

. Provide the parents of the children an honest report of the summer

camp and keep the parents informed with how camp will be ran from week

to week.

. Work with fellow counselors as a team to reach a common goal of

providing a successful camp for the children as well as the parents.

Eastern Mennonite University Learning Resources - Learning Resources

Assistant

August 2008 - May 2010

. Responsibilities included answering the phone, helping students and

faculty, find and/or check out media and audiovisual equipment.

. Copied audiocassettes and videocassettes, ran a laminating machine,

shelved books, and occasionally ran errands around campus.

. Basic knowledge of computers was required.

Kroger- Cashier June 2006-August 2006

. Performed customer service skills to customers checking out.

. Presented a friendly and helpful attitude to the customer while

checking the customer out.

. Checked out customers with a cash register and bagged their groceries

at the same time.

EDUCATION & HONORS

Bachelor of Arts, Eastern Mennonite University

Harrisonburg, VA

Major: Liberal Arts Minor: Business Administration

Expected: December 2010

Pulaski County High School Dublin, VA

August 2002-

June 2006

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate