Customer Service Administrative Assistant

Heather R Diviak

**** ** *** ** * Xenia, Oh ***** 910-***-**** *******.******@*****.***

Objective _______________________________________________________________________________

Administrative Assistant position in a company desiring a hard working, organized, independent, and

conscientious individual with the following skills.

Profile _________________________________________________________________________________

Motivated, personable individual with 4 years of experience in a high stressful, military environment. Talent for

quickly adapting and mastering new programs or equipment. Diplomatic and tactful with professionals and non

professionals at all levels. Accustomed to handling sensitive, confidential paperwork, and equipment. Demonstrated

history of producing accurate, timely reports meeting stringent HMO and company guidelines.

Flexible and versatile – able to maintain a sense of humor under pressure Confidently and quickly learns new

skills. Thrives in deadline driven environments. Excellent teamwork ethic and organizational skills.

Skills Summary _________________________________________________________________________

1. Microsoft Office Apps 5. Computer Savvy 9. Defense Travel System

2. Report Preparation 6. Customer Service 10. Equipment Accountability

3. Correspondence 7. Scheduling 11. Defense Readiness Reports

4. General Office Skills 8. Maintaining Records 12. Professional Presentations

Experience _____________________________________________________________________________

clerical/administration/Telecommunications

1. Prepared detailed reports for supervisors, including sensitive information on equipment and readiness

within strict deadlines.

2. Trained and instructed company staff on equipment operations and security procedures.

3. Conducted monthly inventories of sensitive equipment within our company.

4. Issued out controlled cryptographic items, while maintaining and updating files on issued out equipment.

5. Created and submitted monthly, confidential reports on our companies deployment readiness status.

6. Tested and repaired all communication equipment being used before issue to employees.

7. Prepared accounting documents for loaned equipment.

8. Maintained and updated files to ensure proper accountability.

9. Created and submitted paperwork for equipment inducted into maintenance.

10. Evaluated and analyzed present procedures, making needed additions for added efficiency.

Honors/awards/certifications

Meritorious Mast

Certificate of Commendation

Good Conduct Medal

Iraqi Campaign Ribbon

National Defense Ribbon

Sea Service Deployment Ribbon

Active Department of Defense Secret Clearance

Employment History _____________________________________________________________________

UNITED STATES MARINE CORPS DEC 2004 DEC 2008

RADIO OPERATOR/ DTS EXPERT/ EKMS ASSISTANT

Education ______________________________________________________________________________

WILMINGTON HIGH SCHOOL – WILMINGTON, OH 2004

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