Customer Service Administrative Assistant

Eugenia (Genia) Harris

*** ******** **. ? Glen Burnie, MD 21061

Telephone: 443-***-**** ? E-Mail:abkaal@r.postjobfree.com

Summary of Qualifications

Eugenia Harris has a diversity of skills, from an administrative assistant,

documentation specialist, a graphic designer, to a loan settlement officer.

Her willingness and ability to learn multiple skills will enable her to

broaden her experience and also make her a valuable access.

Ms. Harris has 8 years of experience preparing and processing loan

settlements. She has the ability to work with multi customers

telephonically, via email, or personally.

For more than 6 years, Ms. Harris was an Administrative Assistant for BAE

Systems for which she prepared, produced, maintained, and proofread

reports, office memos, and other necessary documentations. Also, using MS

PowerPoint, she created graphics and charts, MS Excel to produce tables,

and maintained an MS Access database. She also prepared travel

arrangements and processed timesheets.

Education

Montgomery Community College, Certificate in Advertising Art, 2002

Other Training

Computer Application Business Computer I

Design Logos Business Computer II

Introduction to Business Computers QuarkXPress 4.0

Design Poster Graphics: Photoshop & Illustrator

Work Experience

Mid-Atlantic Settlement Services 06/2006 to 07/2010

Hunt Valley, MD Settlement Coordinator

Compile the information necessary for file and coordinates closing with the

lenders. In addition, gather mortgage payoff information, checks the status

of real estate taxes, completes the HUD-1 and prepares other required

settlement documents, such as: (genia, I retrieved this description from

the Mid-Atlantic website)

. Review or clear title if needed

. Prepare settlement binders and settlement statements

. Order payoffs

. Handle settlement problems

. Simultaneous, answer multi phone lines

. Prepare overnight packages and wire transfer for payoffs

. Process foreclosure files, short sale, return on equity (REO) files

Priority Title & Escrow, LLC 03/2003 to 2006

Bowie, MD Settlement Officer (part-time)

Using the Title Express software, prepared pre-closing and post-closing

property settlements. Procedures included the following:

. Reviewed or cleared title if needed

. Conducted settlements, prepared settlement binders and settlement

statements

. Produced copies of settlement documents

. Wrote settlement checks

. Forwarded appropriate final documents to lenders

. Send out loan payoffs

. Prepared title policy

. Closed out file

BAE Systems Technology (formerly Tracor Systems Technologies, Inc.) 02/1997

to 03/2003

Rockville, MD Administrative Assistant

Utilizing the Microsoft Office suites (MSWord, Excel, PowerPoint), duties

included:

Typed and proofread reports Copied and scanned files as needed

Created tables, graphs, and charts Answered multi-line telephone

Prepared Excel spreadsheets and Made travel arrangements

PowerPoint presentation Prepared timesheets

Maintained electronic filing system

Hardware/Software Skills

. Hardware: Windows 2000, Windows XP, MS DOS 3.0, IBM PC, Macintosh,

Apple II

. Language: COBOL

. Software: Microsoft Word, PowerPoint, Excel, WordPerfect, CC:Mail,

dBase III, Lotus 1-2-3, Mailbox, Outlook, QuarkXPress, Illustrator,

Photoshop, TitleExpress

Additional Employment History

. Nine West Shoe Source, Manager Trainee 08/1995-04/1996

. Kaplan & Kaplan, Customer Service, Collection Agent, 06/1995-08/1995

. Owens Robertson & Parker, Receptionist, 02/1995 - 03/1995

. Cosmetic Center, Customer Service, 11/1991-02/1992; 09/1992-04/1993

. In-home and After School, Data Entry, 01/1993-05/1993

Reference provided upon request[pic][pic][pic]

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