Holly Mendell

*** ****** ***. *********, ** *****

OBJECTIVE

Phone: 310-***-****

E-Mail: abka9d@r.postjobfree.com

Upbeat, organized professional seeking the opportunity to utilize extensive

customer service experience including seven years in a fast pace office

environment as an assistant to the vice president, salesperson, customer

service agent and receptionist, to become a valuable

member of the team. To work for a company where my strong interpersonal

skills, positive attitude and excellent work ethic will be utilized to the

fullest extent.

EXPERIENCE

Lead Animal Care Technician 9/2007 - PRESENT

Helen Woodward Animal Center

Rancho Santa Fe, CA

Direct and supervise animal care technicians and volunteers in daily

responsibilities of kennel operations. Work alongside animal care manager

to promote exceptional care of adoption department animals, coordinate

animal housing and movement, maintain/improve employee morale and act as a

liaison between animal care manager and animal care technicians. Train

and monitor employees and report pertinent issues concerning personnel,

kennels and animal health to animal care manager. Assist kennel

technicians with the cleaning and care of animals

in their assigned sections. Educate potential owners on animal handling,

training and behavior. Utilize strong customer service skills to match

potential owners with the dog or cat that best fits their lifestyle and

what they are looking for in a pet. Obtain a working knowledge of breed

specific character traits and the personality traits of all animals on

premises. Monitor/analyze the adoptions process and present ideas on

streamlining/improving department procedures.

Cross trained as Customer Service Representative to assist as needed.

Processing adoptions, explaining animal medical histories to clients,

answering and directing incoming phone calls, returning phone calls,

making sure potential clients meet adoption criteria, counseling potential

clients on center policies, denying applicants when necessary.

Fitness Coach/ Opener 4/2007 - 7/2008

Bally Total Fitness

San Diego, CA

Worked with clients to establish fitness goals and to choose a membership

program that would

be best suited for the achievement of those goals. Demonstrated proper

use of gym equipment and of nutritional supplements/products.

Consistently beat monthly sales goals while utilizing excellent customer

service skills to assist clients with any fitness needs, questions or

concerns. Processed memberships both manually and via company specific

computer program. Marketed the facility by attending various events,

handing out passes to the public, creating and

distributing flyers and telephone follow up. Responsible for opening the

club at 5:00 Am,

running the cash register, assisting clients with membership issues and

giving tours to potential new members.

Carpentry/Construction 8/2005 - 10/2007

Forever Young Treehouses

Burlington, VT

Assisted countless children and adults with disabilities to lead a less

limited life by helping to build three wheelchair accessible treehouses for

a non-profit organization. Treehouses were multi-structural and ranged from

1,500 square feet to 5,000 square feet. This job demanded exceptional

flexibility, extremely strong work ethic and an upbeat attitude as re-

location to 3

different states was mandatory and due to deadlines, 7 day work weeks with

13 hour shifts was common. Was the first intern/nonprofessional carpenter

to be promoted to a full time paid

employee. Involved in all aspects of building and construction utilized a

wide array of both

power and hand tools such as skill saws, chainsaws, chop saws, drills,

impact drivers, sledge hammers, wrenches etc. Utilized problem solving and

troubleshooting skills on a daily basis

due to the challenges of working primarily with natural/organic materials.

Chosen to act as a liaison with local media outlets to raise awareness of

the project. Researched and contacted local lumberyards to obtain donations

to help cut costs.

Conservation Intern 11/2004 - 8/2005

Student Conservation Asssociation

Charlestown, NH

Interned at Avon Park Air Force Base/Bombing range in Florida as a

wildlife biology assistant . Completed various plant/wildlife surveys of

both indigenous and invasive species. Collected

blood samples and other health information from deceased wild game such as

boar, deer and quail to determine how local species are thriving. Became

wildfire certified and joined the prescribed burning crew. Utilized

$10,000 GPS system, chainsaws and a knowledge of trees to

be utilized in a statewide dendrochronology project. Cleared are re-marked

hiking trails destroyed by recent hurricanes.

EDUCATION

Americorps NCCC Program - Graduate of 10 month program

Denver, CO

2002

Traveled throughout CO, MI, WY and TX doing various service projects.

Included teaching my own class in a local CO junior high school,

construction for a YMCA camp in MI, working for a Boys & Girls club on an

Indian Reservation in WY and forestry work for the Nature

Conservancy in TX.

Assumption College - Social and Rehabilitation Services Environmental

Biology

Worcester, MA

Graduated Magna Cum Laude, Presidential Scholar (4 yrs.), Deans list (4

yrs.), Varsity

2001

Lacrosse (4 yrs.,Captain senior year), Statistician & Office Asst. for

Sports Information Dept. (4

yrs.) Internship with the elderly for Social Rehab. major (2 yrs.) Study

Abroad Australia (1

Semester)

Macquarie University - N/A (Study Abroad) Various

North Ryde, New South Wales

Spent one semester abroad in Australia an amazing and life changing

experience! Took courses in environmental biology, botany, natural

disasters and illness/healing.

SKILLS

Top notch customer service skills gained by a wide variety of service based

jobs. Seven years experience working in an office environment (1995-2001)

in sales, marketing, customer

service, reception and as assistant to the vice president. Strong

interpersonal skills,

leadership, attention to detail, professionalism, tact and sound

judgement. Ability to work well in both a team environment or

individually. Proficient in using Microsoft Word/Office, Excel,

various database systems, phone systems, fax, laminators and photocopiers.

Ability to maintain a positive attitude in fast paced and stressful

environments. Flexible and strong multitasking ability, thrive under

pressure and deadlines.

INTERESTS

Being challenged both physically and mentally, learning new things,

running, boxing, lacrosse, baseball, hiking, biking, reading, kayaking,

sports nutrition, fitness, volunteering, traveling and

adventure.

KEYWORD SUMMARY

Customer service 10 plus years, Administrative Assistant 1 year,Sales 4

years, Receptionist 3 years, Sports Transcriber 2 years, Sports

Statistician 4 years, Animal Care (domestic 3 years wildlife 1year),

Construction 3 plus years, Retail 1 year, Americorps NCCC 1 year, Student

Conservation Association 1 1/2 years.

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