Customer Service Quality Assurance

Summary of Qualifications:

. Adept in encouraging others and developing rapport with

clients and co-workers

. Excellent interpersonal communication and customer service

skills

. Highly effective working autonomously or as part of a

cooperative team

. Professional in appearance and demeanor; strong work ethic;

decision-maker; team-builder

. Proficient hardware/software skills in: Windows, Excel,

Outlook, Office and company based

FORMAL EDUCATION:

8/02 - Present Guilford Technical Community College;

Jamestown, NC

Major: Industrial/Electrical Engineering

5/91 - 2/92 Guilford Technical Community College;

Jamestown, NC

Interest: Criminal Justice Certification

8/86 - 5/88 University of Maryland; Germany

Major: Business

CONTINUED EDUCATION:

6/95 Rockingham Community College; Wentworth, NC

Interest: Intoxilizer Training

3/94 - 6/95 Rockingham Community College; Wentworth, NC

Interest: Fire Arm Usage

2/90 - 6/90 United States Army

Interest: Non-commission Officer Leadership Academy

MILITARY:

10/85 - 5/91 United States Army; Fort Polk, LA

Status: Military Police Officer E-4

WORK EXPERIENCE:

2/06-02/09 Kinder Morgan SE Terminals; Greensboro, NC

Terminal Operator/Safety coordinator

. Process gasoline products upon arrival at facility

. Blending petroleum products using lab equipment

. Responsible for general Maintenance and engineering controls

. Work with stockholders and maintain inventory, terminal

maintenance

. Insure a safe working environment

12/03 -2/06 Deere Hitachi Machinery; Kernersville, NC

Quality Assurance Associate

. Process non conformance, work with vendors and process

warranties, track parts that are not to Deere standards,

inspect parts.

Warehouse Inventory Clerk

. Hold direct accountability for warehouse inventory, tools

equipment etc.

. Maintain SAP accounts, as well as responsibility for ordering

and processing orders.

12/93- 8/02 U.S. Postal Service & Distribution Center; Greensboro, NC

Expeditor

. Dock supervisor, oversee loading and unloading of all mail

trucks, prepared payments for contractors, reviewed

contracts.

Automation Distribution Flat Sorter Operator

. Operated letter machine to distribute mail by carrier.

Optical Character Reader Clerk

. Took information from incoming mail by barcode.

Flat Sorter Operator

. Sorted flat mail to customer destinations.

2/93 - 2/98 Madison Police Department, Madison, NC

Police Officer

. Patrol officer, rotating shifts, security checks and

assisting civilians.

. Special Assignment - DWI Officer

9/91 - 2/92 UNIFI INC., Plant, Madison, NC

Forklift Driver

. Responsible for loading and unloading trucks.

.

ADDITIONAL:

4/99 - 5/05 Tencarva Machinery, Greensboro, NC

General Maintenance - Part Time

. A/C and D/C motors MIS electrical work to maintain

production.

1/00 -7/01 Tencarva Machinery, Greensboro, NC

General Maintenance - Part Time

. Stock room and inventory control.

HONORS &

CERTIFICATIONS:

. Letter of Appreciation for service, US Postal Service

. Certified Forklift Driver

. Certified First Responder

. Certified HAZMAT Inspector/mobile air conditioning

COMMUNITY SERVICE:

. National Lawmen's Association, Special project D.A.R.E Class

Presenter, Reserve Police Officer

PERSONAl

INTERESTS: Softball, basketball, and sailing

Reference: Available upon request once mutual interest has been

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