Customer Service Assistant

QUALIFICATIONS SUMMARY

Detail oriented and resourceful in completing projects, and able to multi-

task effortlessly. Focused, dependable, positive attitude, able to adapt

and over come challenging situations. Refined skills in prioritizing,

organization, decision-making, time management, and verbal/written

communication skills. Skill set includes but are not limited to the

following:

Word Processing and Typing Office Equipment Operation

Database Creation and Management Microsoft Office Product

Proficient

Customer Service and Relations Problem Solving

EXPERIENCE HIGHLIGHTS

ADMINISTRATIVE:

Performed administrative support to escrow officers, title officers,

managers, and physicians

Coordinated and managed multiple priorities

Maintained accurate physical and virtual files

Maintained a variety of databases: calendars, expense reports, client

lists, membership

Prepared correspondence regarding events, meetings

Organized meetings

COMMUNICATIONS:

Created job specifications and policies, procedures and protocol manual

Plans, writes and distributes emails pertaining to special events

Created and designed flyers/handouts for events

CUSTOMER SERVICE:

Registered conference attendees and distributed material

Answered questions or concerns

Directed customers to appropriate representatives for further assistance

Responded to emails, voicemails and in person requests in a prompt and

efficient manner

Cash wrap - checking customers out

Processing phone orders

EMPLOYMENT HISTORY

Medicolegal Death Investigator - VA Office of the Chief Medical Examiner

(8/10 to Present)

Online Content Editor - Office Team, Rancho Cordova, CA (Temp Agency -

06/10-08/10)

Forensic Assistant - Forensic Medical Group, Fairfield, CA (05/09 to 08/10)

Wedding Consultant - David's Bridal, Inc., Roseville, CA (11/09 to 06/10)

Medical Technician - San Joaquin General Hospital, French Camp, CA (07/08

to 03/09)

REO Transaction Coordinator - Tanisha Henson, Sacramento, CA (06/07 to

05/08)

Escrow Assistant/Title Searcher - Alliance Title Company, Various

Locations, CA (03/01 to 01/07)

Education

Bachelor of Science, Criminal Justice - CSU

Sacramento 05/03

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