Customer Service Manager
Resume:
J. MICHELLE "Shelly" MATHIS
P.O. Box ****, Chandler, AZ 85244
abka4b@r.postjobfree.com
SIGNIFICANT ACCOMPLISHMENTS:
* Created systems to manage all personnel and financial aspects of a
business that grew from $1.5 million to $12 million annually.
* Developed significant work processes to coordinate workflow from first
contact to project completion.
EXPERIENCE:
08/06 - 09/10, PowerOneData International, Inc, Tempe, AZ - Office Manager,
Executive Administration and Financial Manager
Responsible for all office administrative functions including HR/personnel,
insurance matters, travel support, filing systems, office supplies, and
support for bookkeeping functions including accounts receivable, accounts
payable and payroll.
Oversees personnel matters and compliance issues. Work with insurance
agents for policy admin and annual evaluation.
Provide travel support for employee travel in the United States and
International
Manages office operations, including equipment, supplies, and files.
Provide accounting support, including reconciliation of the books,
Providing Customer Service in collecting outstanding invoices from
customers.
Reported directly to the CEO, I am part of the team that is responsible for
overall company operations.
04/02 -07/06 CDC Pools, Inc., Chandler, AZ - Office Manager/HR
Coordinator/AP/AR
Coordinated all aspects of personnel administration, including new hire
paperwork, maintenance of personnel records, addressed employee
compensation, salary and employee relations issues. Developed and
implemented employee incentive programs. Completed entry of all personnel
information into database accurately and in a timely manner; compiling
reports as needed.
Maintained both electronic and paper personnel files of current and
terminated employees to meet specified guidelines; responsible for all
tracking and reporting associated with personnel files. Maintained
records, reports, and logs pertaining to personnel procedures.
Conducted exit interviews as requested; prepares summary reports for
management.
Responsible for the distribution of information regarding employee
verifications and personnel inquires of separated employees and
safeguarding the confidentiality of information.
Educated and inform employees regarding Worker's Compensation procedures,
filing report to Worker's Comp carrier, and perform follow-up as necessary
with all parties concerned, including Worker's Comp carrier, occupational
medical center, the employee, and/or their supervisor.
Act as a resource for disciplinary issues for supervisors; coaching in
effective handling of personnel matters to maximize the potential of
employee success within the company, and to assure personnel issues are
handled in a fair and legal manner.
Managed complex payroll process for employees categorized in exempt,
nonexempt, commission and piecework payment schedules in an accurate and
timely manner. Responded to questions regarding payroll and benefits.
Processed credit applications for customers and vendors, analyzed general
ledger of accounts on request. Produce regular financial reports for
executives on company sales, revenue, expenses, and cash management.
Processed month-end balancing and journal entries. Organized information
for accountant for tax preparations. Prepared journal entries, generated
invoices for accounts receivable, process invoices for accounts payable,
and non-accounts receivable cash receipts.
Reconcile general ledger accounts on a monthly basis for petty cash, credit
cards, main account, and payroll account for multiple business entities
within company. Conform with and abide by all regulations, policies, work
procedures, and instructions.
Coordinated company events, ordered supplies and performed miscellaneous
duties for department. Handled multiple phone account with thirty units for
company communication. Performed a wide variety of customer service
functions for customers and contractors and subcontractors.
ACCOUNTEMPS & OFFICE TEAM: THROUGH 5/01-03/02
Various accounting positions, leading to permanent placement at CDC Pools,
Inc.
CALIFORNIA MICRO DEVICES: TEMPE, AZ, PRODUCTION OPERATOR, 10/00-4/01
Certified in wet etch area in less than four months, surpassing proficiency
of most entry-level staff. Transferred to implant and certified in less
than two months.
BASHA'S CORPORATION, CHANDLER, AZ, MISC. POSITIONS, 02/99-08/00
Promoted from part time cashier to full time position at the corporate
office in accounts payable within three months. Promoted to Human Resource
Records Department clerk, and later to lead supervisor in the Human
Resources department.
FULL TIME STUDENT, MESA COMMUNITY COLLEGE, 01/99 - 05/99
MOTOROLA, TEMPE, AZ: ENGINEERING TECHNICIAN, 10/84 - 10/98
Certified metal, passivation, and probe area BPII FAB operator. Promoted
to desk, entered lots in tandem and assumed responsibility in transferring
lots to different operations. Transferred to MOS 5 as an operator trainer,
writing task analyses. Promoted to Technician Assistant in Reliability and
Quality Assurance Transportation Systems Group, supporting twelve
engineers. Controlled confidential records and schematics, maintained
files, documents and reports. Trained engineers and employees in lab and
safety procedures.
ADDITIONAL SKILLS
Works independently on many different projects at one time
Demonstrates detail orientation and a high level of organization.
Significant commitment to company success, with Noteworthy work ethic and
dedication.
Excellent customer service to customers via phone and in person.
EDUCATION:
Arizona Institute of Business & Technology, Mesa, AZ
Diploma in Automated Accounting, January 2002
University of Phoenix, Phoenix, AZ,
Bachelor's of Science in Business Administration, September 2010
REFERENCES:
Anne Caldwell - President, Outsourcing Solutions. Worked with consultant:
Chris Jones, owner & co-worker from CDC Pool's: 602-***-****
Patricia Caperton, co-worker from Gilbert Schools and CDC Pools, Inc. (480)
899-2466
Ernest Villicana, Owner, president from PowerOneData International, Inc.
MOTOROLA UNIVERSITY
ASP QS_9000 WEB Training
Career Development and Planning
Cause and Effect Problem Analysis
Continuous Improvement
Cultural Diversity
Data Identification, Display and Collection
Effective Listening
Effective Presentations
Efficacy Seminar for Women
Export Control Awareness
Grammar & Usage Seminar
Hazard Communication
Histograms
Improving Failure Analysis
Interaction for Technicians
Interaction Management for Supervisors
Interaction Manufacturing on the Job Training
Internal Controls
Ionizing Radiation Safety Training
Laser Safety Training
Life Management
Maintenance Technician Safety Training
Managing Conflict
Managing Personal Growth
Measurement System Analysis
Microsoft Excel for PC and Mac
Microsoft Word Level 1 & 2
Multi-Vari Analysis
Office Ergonomics
OSHA Laboratory Safety Standard
Pareto Diagrams
Precontrol Charts
Preventing Sexual Harassment
Process Capability
Protecting Our Environment
Protection of Proprietary Information
Quality Revitalization
SEM Voltage Contrast & Ebeam Workshop
Semiconductor Fundamentals
Semiconductor Process Overview
Statistics I
Stress Management
Success Orientation Seminar
Time Management
Understanding People
Understanding Six Sigma
Variable Control Charts
White Men, Minorities & Women: Culture & Power
Written Communication Dynamics
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