Customer Service Sales

JAMES PURNELL Phone: (C) ***-***-

****

**** ********* ****** ***. *****: 301-

***-****

Silver Spring, MD 20902

Email: abka3w@r.postjobfree.com

PROFILE: Extensive knowledge/experience in a variety of customer

service/office settings, ability to multi-task and adhere to deadlines,

independent worker, able to get along well with internal and external

office contacts, effective communicator, enthusiastic worker, detailed

oriented team player, highly disciplined individual and effective leader

PROFESSIONAL EXPERIENCE:

CHASE SUITES HOTELS, INC. Rockville, MD

Front Desk Supervisor (July 2006-present)

Assist in recruitment, hiring, training, and motivating department

personnel

Supervise department personnel, with authority to inform Assistant General

Manager of policy/procedural violations

Resolve guest complaints', billing inquires, and other issues

Monitor postings of Guest charges to minimize lost revenue

Coordinate wait-list and reservations with Sales Department

Train new front desk departmental employees regarding front desk duties

Gather data for report preparation

Maintain work calendar

Prepare and update all month-end reports using word, excel and database

Supervise cash, credit card, and check cashing policies

Supervise and follow department Key Control procedures

Supervise and enforce uniform/dress code policies for subordinates

Update, retrieve and maintain Epitome database

Ensure proper procedures for guest safety deposit boxes

Process mail for hotel and guests

File documents using a filing system or electronic filing

Track status of suites used for long-term use and suites in maintenance

using excel and database

Night Auditor (August 2009-present)

Post all valid charges to Guest accounts in an accurate and timely manner

Responsible of balancing shift cash, credit card and checks balances

Complete end of the day reporting requirements and distribute report to

department managers

Proactively handle quest request and transactions of the guest

Ensure guest satisfaction in accordance with company policies and

procedures

Manage difficult/noisy guest following compliant procedures; through on

site security

Maintain inventory of special Guest request items

Customer Service Agent (September 2005-July 2006)

Post and reconcile hotel, phone, valet, gift, and other miscellaneous

charges to client, group and guest accounts

Handle multi-line phone system by answering customer phone inquiries and

routing calls to appropriate departments

Distribute correspondence to appropriate personnel and guests as needed

Make travel arrangements for guests

Notify Housekeeping and Maintenance of any reported problems with suites or

hotel grounds

Remain aware of any and all potential security problems and report them

immediately

HILL AND SANDERS FORD

Wheaton, MD

Inventory Control Clerk (April 2003-June 2004)

Process and maintain information for the ADP Inventory Database

Respond, acknowledge, and listen to client needs and concerns

Catalogued incoming shipments of stock into inventory database

Maintain account payable, sales credit, sales invoices and data entry

information on a daily basis

Assisted managers with other daily operations and functions as requested

WILLIAM J. GALLERY, INC. Wheaton, MD

Office Clerk (September 2002-December 2002

Serviced customer inquiries via Internet, phone and in-person requests

Cataloged invoices for all orders into database for inventory purposes

Managed procurement of store merchandise and other purchasing needs

Handled large volume of telephone inquiries for product requests via multi-

line system

TOYS R US, INC. Wheaton/Rockville, MD

Customer Service Front End / Sales Associate (October 2000 - July 2002)

Supervised front-end cashiers

Served as liaison between managers and staff

Direct phone inquiries to appropriate department handle customer complaints

Assist patrons with item inquiries, refunds and exchanges and in store

purchases

Assisted managers with other daily operation store tasks and functions as

requested

WASHINGTON PROFESSIONAL SYSTEMS,

INC.

Wheaton, MD

Office Assistant (January 2001 - August 2001)

Maintained tracking of sales quotes, shipping/receiving manifest log and

account entries

Assisted with office data entry projects as needed

Pulled and tagged inventory of incoming stock and sales orders for shipping

Sorted and served as distributor for all incoming and outgoing mail for

office personnel

MIZELL LUMBER COMPANY Kensington, MD

Office Clerk (September 2000-December 2000)

Catalogued incoming shipments of supplies and stock into inventory database

Updated customer account information into sales department database

Ordered office supplies and updated inventory stock

Served as receptionist in answering multi-line phone system in small store

COMPUTER SKILLS/CERTIFICATIONS

Micro-computer Configuration/Install capacity, Network Installation,

Operation and Troubleshooting, Intermediate proficiency in Microsoft Office

Software: Word, Excel, Power Point, and Outlook; HTML /Front Page composer

ability, Citrix/Epitome Database

Internet/Research proficiency, Utilization of all office machinery,

Extensive data entry/fast key stroke, Typing WPM: 45

EDUCATION

Bachelor in Business Administration/Customer Service, in progress,

University of Maryland University College,

Expected completion date: December 2010

High School Diploma, Bethesda-Chevy Chase High School, Bethesda, MD

Received June 1994

Contact this candidate