Customer Service/Administration

EMILY GAUCI

* ******** ****** 318-***-****

Whitehall, NY 12884 *********@*****.***

PROFESSIONAL PROFILE

I am a motivated Air Force Veteran looking for an exciting position, ideally as a State or Government employee. I am the ideal employee – self-efficient, hard-working, professional, and organized. I am also willing to relocate at my cost for the right position.

SKILLS

Security - Military & Law Enforcement Training - Combat Lifesaver - Security Clearance (Inactive) - Customer Service - Clerical/Office Experience

SUMMARY OF EXPERIENCE

Morehead Pools – Shreveport, LA

Service Assistant May 2011 - May 2012

Managed the customer service department.

Communicated with customers, identified issues and followed up to ensure problems were solved.

Managed the company’s software system and customer information.

Frequent use of Microsoft Word, Excel, and Outlook.

Horseshoe Casino – Bossier City, LA

VIP Front Desk Clerk October 2010 - April 2011

Responsible for accommodating dignitaries from around the U.S.

Worked with customers to schedule various activities throughout the casino and city.

Added and updated information in the company’s software system.

Handled financial transactions for each individual guest.

Pinkerton Government Services – Bossier City, LA

Entry Controller July 2009 - October 2010

Responsible for providing security for over 40,000 Active-duty, retired, and reserve military members and their families.

Provided customer service and information to individuals requesting access to installation to include students attending on base college courses, visitors wishing to attend the museum and annual air shows, and civilian personnel requesting contractual employment.

Ensured local, state, and Federal requirements were met for vehicle insurance and registration standards as necessary on a consistent daily basis.

Maintained a vital attention to detail and adherence to military customs as well as coordinating with off base law enforcement in the event of any attempt of unauthorized entry onto the military installation.

Ensured co-workers maintain a professional appearance and attitude while continuing to provide attention to their surroundings and situations.

Trained new and unqualified personnel on the local military instructions and laws as well as guidelines stated within Pinkerton Government Services.

Air Force - Reserves

Assistant Manager of Supply March 2009 - December 2010

Responsible for the organization, tracking, and accounting for over $260K of equipment and operational resources which serve as a vital role in meeting the mission demands for the world-wide deployment requirements of the 917th Security Forces.

Maryland State Corrections

Correction Officer 1 - Department of Public Safety August 2008 - February 2009

Responsible for overseeing convicts currently awaiting release from prison sentences.

Maintained security and accountability for over 150 inmates to prevent escape, altercations, assaults and disturbances.

Air Force - Active Duty

Presidential Support January 2006 - February 2008

Executive Protection - Provide the safety and security for foreign dignitaries and U.S. officials, including the President of the United States and the first family.

Coordinated security support with U.S. Secret Service, U.S. State Department, Federal Bureau of Investigations and A.F. Office of Special Investigations.

Tactical Operation Center Controller, Camp Bucca, Iraq - focal point for daily security activities, command, controlled and accounted for over 1,000 inmates.

Security Police

December 2003 - December 2005

Ensured the safety for over $3M worth of national strategic Air Force assets; vital to National Security.

Training Manager - Managed training qualifications and instructed Security Force Officer monthly training.

Military working dog decoy - As a trainer’s assistant, acted as a decoy/perpetrator in a suit and trained with K-9’s to ensure they are qualified for real life situations.

Law Enforcement - Community Service, Police Services, and Law and Order duties for military installations.

Inventory Control - Maintained, issued and inventoried over $1M worth of military equipment.

Convoy and Customs Officer - Briefed troops exiting the country on unauthorized contraband. Monitored and searched for contraband entering/exiting Kuwait/IQ, while convoying troops to their destination.

Coordinated security support with U.S. Secret Service, U.S. State Department, Federal Bureau of Investigations, and A.F. Office of Special Investigations.

EDUCATION

Bachelor of Science in Social Sciences - Louisiana Tech University

Criminal Justice Associates Degree - Community College of the Air Force

CERTIFICATIONS & TRAINING

SSBI TS/SCI 1/14 (Inactive)

Certified Combat Lifesaver

Air Base Defense Level 1 - Camp Bullis, 2003

Security Forces Academy - Lackland AFB, 2003

USAF Basic Military Training - Lackland AFB, 2003

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