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Customer Service Manager

Location:
Gainesville, FL, 32606
Posted:
October 04, 2010

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Resume:

SANDRA E. POELVOORDE

**** ** *** *******

Gainesville, Florida 32606

Telephone 352-***-****

E-mail: abka1k@r.postjobfree.com

_________________________________________________________________________________

Experienced Manager...Sharp eye for details that others often miss...Highly developed organizational

skills...Creative problem solver…Negotiator... Articulate Communicator...Knowledgeable in computer

concepts, operations and applications.

_________________________________________________________________________________

PROFESSIONAL EXPERIENCE

TCV -Office Manager Dec 2008 to Present

University of Florida - College of Medicine, Dept of Surgery

Gainesville, Florida 32610

Division Accounting Manager-FCPA, PeopleSoft, Contract and Grants and the UF

Foundation

Process all expenditures/invoices/payments and expenses (i.e. travel, subscriptions,

licensure, food, etc.).

TCV Chief Activity Coordinator-Division Chief's activities with internal and external

constituencies

Develop and manage all administrative processes and staff to insure that divisional goals

are met

Direct faculty and staff regarding all fiscal policies and procedures

Authorize expenditures as needed to achieve divisional, departmental, and institutional

goals and objectives

Recruiting-Work with Chief to handle all recruiting efforts for faculty, extenders, and

administrative staff

Coordinating site visits, the hiring process, and all on boarding activities for employment

Coordinate the annual recruiting efforts for the ACGME Residency Matching process

Schedules, coordinates all travel arrangements and necessary travel authorizations and

reimbursements for Division

Office Manager –West Campus May 2007 to Dec 2008

University of Florida –Housing Department

Gainesville, Florida 32611

Manage the day to day operations of six area desks

Supervision of 12 Full-time employees

Supervision of between 50-75 part-time student employees

Manage all Human Resource issues, including recruitment and training

Verification of work permits, hiring and termination paperwork

Notice of appointments, Bi-weekly timecard submissions

Liaison between supervisors and the Housing Personnel Payroll Office

Develop and track payroll expenditures for budget lines via Excel spreadsheets

Manage database in Access for all student personnel

Manage West Campus Furniture Mover using H.A.W.K. system

CONTROLLER/OFFICE MANAGER/INT’L SALES MGR April 1998 to July 2006

Centaur Precision Tools, Inc.

Miami, Florida 33186

Manage day to day operations

Accounts Payable

Accounts Receivable

Collections

All General Ledger Entries

Financial reports, cash management, bank reconciliation’s and Payroll

Month End and Year-End processes

Manage all Human Resource issues, including recruitment and training

Daily Sales and Customer Service

Troubleshooting and handling all customer complaints

Manage all ISO 9001:2000 documentation, including 4 annual audits

Warehousing/Inventory Control

Organize and participate in Machine Tools Trade Shows

CUSTOMER SERVICE MANAGER August 1996 to November 1997

Bette & Court Golf Collection

Miami, Florida 33014

Implement new procedures and techniques

Supervising daily operations

Recruitment and training of Customer Service Representatives

Assist with accounts receivable

Troubleshooting and handling all customer complaints

Daily Invoicing

Coordinate setup and displays for two annual trade shows

Heavy telephone contact and correspondence with 26 Sales Representatives

GENERAL MANAGER November 1992 to August 1996

American Eagle Machine Tools, Inc

Miami, Florida 33166

Organized the opening of the business in January 1993

Implemented all office procedures

Accounts Receivable/Accounts Payable/Invoicing

Collections

General Ledger entries

Shipping & Receiving Department

Supervising daily operations

Recruitment and training of Staff

Troubleshooting and handling all customer complaints

Participate in Annual Machine Tool Trade Shows

PROFESSIONAL EDUCATION

MIAMI DADE COMMUNITY COLLEGE, 1977

Coursework in General Studies

Completed UF Supervisory Challenge Certification

Completed Tenure & Promotion Packets

Completed Pro 3 Series HR/Payroll Management

Currently working towards Certifications:

Pro 3 Series Fiscal Management - only 3 classes from completion

Pro 3 Series Academic Department Support

ADDITIONAL SKILLS

Bilingual in English and Spanish

Type 45-50 wpm, Data Entry

Florida Notary –Bonded and Insured

Software: Windows, MS Office, Excel, Word, Access, Ami Pro 3.1, Lotus 1-2-3, ACCPAC Plus (Dos

version), ACCPAC, (Windows version), QuickBooks, Checkbook Solution (CBI), Outlook and many more.

REFERENCES AVAILABLE UPON REQUEST



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