Kelly Clemons

abk9ys@r.postjobfree.com

904-***-****

Qualifications Summary

Accomplished manager with a proven ability to develop processes and

procedures documentation. Respected leader, able to build a highly

motivated team from the ground up. Team player, partnering with

multifunctional teams to deploy new products and campaigns with a 3-year

EBIT of more than $12.5bn in 2009. Areas of expertise include:

. Policy/Procedures/Controls development and documentation

. Strategic planning

. Analytical Skills

. Remote/Offshore resource management

Experience Highlights

Policies, Procedures, and Controls

. Developed Process and Procedures Manual for QA Testers - manual was cited

by internal auditors as the model to be used by other teams when

documenting processes.

. Researched, defined, and executed credit policies, facilitated

maintenance of online reference materials and credit policy manual to

ensure consistency in credit decisioning and customer communication.

. Determined the appropriate levels of controls to safeguard Citigroup,

Citi Cards, and customer data, and validated those controls were being

implemented through a robust Self Assessment program and Risk Assessment

process, which included system criticality, data classification, and

threat analysis.

. Performed quarterly audits to ensure policies were consistently and

correctly applied when evaluating credit card applications.

Problem Solving

. Gathered and analyzed acquisitions data using SAS programming; reported

weekly and quarterly results of acquisition efforts, evaluating risk and

return, identifying trends, and ensuring integrity of the decision

process; presented findings to team via written summaries and oral

presentations.

. Coordinated the impact of marketing programs, i.e., capacity, training,

communications, process changes, initiation of system changes, Customer

Service user requirements, and issue resolution.

. Reviewed System Design documentation for consistency and early

recognition of gaps or other issues that would affect implementation of

new processes.

Communication and Teamwork

. Built a start-up team of local and offshore resources, beginning with

three; currently 38 team members in multiple locations.

. Developed and maintained project plans through project lifecycle and

organized and facilitated project team meetings and deliverables.

Communicated and negotiated project deadlines, scope, and schedule

changes.

. Identified operational issues and managed resolution across functional

areas.

. Travelled to remote team sites to promote teambuilding and provide

refresher training to Testers.

. Provided training materials for Customer Service Associates to

communicate changes implemented during software releases or program

implementations.

Employment History Education and Other Training

Citibank, Jacksonville, FL Graduate of University of North

Florida

VP, Quality Assurance Manager College of Business; Finance Major

VP, Business Information Security Familiar with Six Sigma methodologies

Officer

Senior Program Manager Familiar with Waterfall and Agile

methodologies

Credit Policy Manager

South Central Marine Service, Inc., Other Activities

Jacksonville, FL

Staff Accountant/Office Graduate of Volunteer Jacksonville's

Administrator Class of 2003

Barnett Card Services Corporation, 'Blueprint for Leadership' Program

Jacksonville, FL

Marketing Analyst Fundraising Chair for United Way and

March of Dimes

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