Customer Service Sales
Resume:
Lisa Michele Smith
Philadelphia, PA 19144
abk9yd@r.postjobfree.com
Experience
Walmart
Customer Service Supervisor
King Of Prussia, PA
October 2009 -
Present
. Open and Close shifts by assigning cashiers to registers.
. Give cashiers change, doing pulls of cash and closing out registers.
. Deal with customer issues and making the proper discions.
Walmart
Accounting Office Associate
Decatur, GA
February 2008 -
October 2009
. Process all register bag.
. Look for all overages and shortages.
. Cash customer checks, process moneygram transactions.
Spherion
At JCPenney On-Premise
Supervisor
Forest Park, GA
December 2006 - January
2008
. Recruit, interview, and make hiring decisions based on JCPenney need.
. Conducting daily orientation and giving tours of JCPenney facility.
. Counsel employees on behavioral and performance issues document and
take corrective action.
. Receive and process all client orders in a timely manor.
. Edit daily time keeping system.
. Preparing Who's Not In report, Weekly Hours reports in a timely manor.
. Perform weekly payroll, Worker's Compensation, Unemployment, and WOTC
based on policies and procedures.
Client Service Supervisor
Suwannee, GA
October 2006 - December
2006
. Recruit, interview, and make hiring decisions based on client's needs.
. Counsel employees on behavioral and performance issues document and
take corrective action.
. Receive and process all clients' orders in a timely manor.
. Perform weekly payroll, Worker's Compensation, Unemployment, and WOTC
based on policies and procedures.
. Processing any payroll and billing issues that might have come up.
Spherion
Client Service Supervisor
Morrow, GA
December 2005 - October 2006
. Recruit, interview, and make hiring decisions based on client's needs.
. Counsel employees on behavioral and performance issues document and
take corrective action.
. Receive and process all clients orders in a timely manor.
. Perform weekly payroll, Worker's Compensation, Unemployment, and WOTC
based on policies and procedures.
Spherion
Branch Coordinator
Morrow, GA
August 2005 - December 2005
Responsible for incoming phone calls..
. Greet candidates, start application process, and input application
into system
. Input all drug test, background check, tax forms and direct deposit
in the system..
. Help with different issues that come up on a daily bases.
Spherion
Member Services Representative
The Coca-Cola Company Family
February 2005 - August 2005
Federal Credit Union
Atlanta, Georgia
. Opening new accounts, as well as closing accounts
. Processing mail which includes Appling payment, deposits, and loan
payoffs
. Assisting members with all financial question, and needs
. Processing payroll request
SunTrust Bank Financial Services
Representative
Atlanta, Georgia
2004 - 2005
Branch management duties include:
. Opening and closing the branch office
. Processing new accounts, as well as closing accounts
. Managing Access 3 line of credit, IRAs and CDs, process night deposits
. Service and cash balance ATM, assist customers with safety deposit
boxes
. Assist with teller lines and provide general customer service
H & H Tower and Recovery Office
Manager
Pennsylvania
2002 - 2003
. Responsible for dispatch of vehicles
. Maintained financial records including accounts payable and receivable
. Performed collection process
. Maintained ledger and processed payroll
Toyota Motor Credit Corporation
Administrative Clerk
Pennsylvania
1999 - 2002
. Served as branch cashier, responsible for posting all payments,
financial changes, lease and payoffs
. Processed bank deposits, maintained financial database, provided
financial information to credit and collections departments
. Successfully worked in a job rotation system which included title
clerk responsibilities, leasing duties and providing general
administrative assistance
CompUSA Corporate Sales Counselor
Pennsylvania
1998 - 1999
. Responsible for corporate computer, peripherals and software accounts.
Duties included purchasing, customer service, network systems, price
quotes, proposals, billing, shipping, installation, and conducting
computer training classes.
. Served client base of 30 customers. Also responsible for developing
new business.
Circuit City Sales
Counselor
Pennsylvania
1996 - 1998
. Served as sales counselor for the Computer and Business Machines
division
. Served as cashier and customer service representative
Staples Inc. Head Business
Machines Associate
Pennsylvania
1994 - 1996
. Assisted with the management of store inventory as well as served as
sales associate with knowledge of computer equipment, fax machines,
telephones, copiers, typewriters and calculators.
. Processed store deposits
. Assisted store manager with supervisory duties
. Provided customer service
Education
Delaware Valley College
Doylestown, Pennsylvania
1991 - 1994
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