Medical Customer Service
Resume:
Wanda M. Williams
*** ***** **. ***.**** Madison, Alabama 35758 H: 256-***-**** C: (404)
Objective To utilize my business and computer skills acquired in college
and in the workforce to
make a beneficial contribution to an
organization.
Experience Record Management Technician
02/2006 to 08/2009 Clayton County Board of Health
Jonesboro, GA
. Protect the security of medical records to ensure that
confidentiality is maintained.
. Review records for completeness, accuracy, and compliance
with regulations.
. Retrieve patient medical records for physicians, nurses, or
other medical personnel.
. Release information to persons and agencies according to
HIPPA regulations.
. Plan, develop, maintain, and operate a variety of health
record indexes storage, and retrieval systems to collect,
classify, store, and analyze information.
. Compile and maintain patients' medical records to document
condition and treatment and to provide data for research or
cost control and care improvement efforts.
. Process and prepare business and government forms.
. Answer phones and directed calls to appropriate staff.
. Greet visitors, ascertain purpose of visit, and direct them
to the appropriate staff.
. Operate office equipment such as voice mail messaging
systems, and use word processing, spreadsheets, and other
software applications to prepare reports, invoices,
financial statements, letters, case histories, and medical
records.
. Receive and route documents such as laboratory results to
appropriate staff.
. Compile and record medical charts, reports, and
correspondence, using personal computer.
. Transmit correspondence and medial records by mail, e-mail,
or fax.
. Serve as role model and resource within the medical records
department.
. Interacts with patients, nurses, physicians, and support
staff regarding release of information and other medical
record issues.
. Performs a quality analysis to ensure files are complete.
Customer Service Award December
2007
Medical Records Clerk
09/2005 to 02/2006 Supplemental Staffing/Kaiser Permanente
Duluth, GA
. Researched appointment schedules.
. Researched missing medical records.
. Filed loose documents in medical records.
. Compile and maintain patients' medical records.
. Review records for completeness, accuracy, and compliance
with HIPPA regulations.
. Retrieve patient medical records for physicians, nurses,
and other medical personnel.
Medical Record Clerk
08/2004 to 08/2005 Ochsner Clinic Foundation New Orleans,
LA
. Process patient admission and discharge documents.
. Retrieved records from various locations for clinic
appointments.
. Release information to persons and agencies according to
HIPPA regulations.
Health Information Processor
08/2002 to 04/2004 Medical Center of LA @ New Orleans New
Orleans, LA
. Worked closely with Quality Assessment nurses and Peer
Review doctors.
. Researched missing files daily.
. Sorted and filed loose documents.
. Retrieved patient medical records for physicians, nurses,
and other medical personnel.
. Compile and maintain patients' medical records to document
condition and treatment to provide data for research or
cost control and care improvement efforts.
Employee of the Month Award August
2003 & March 2004
Education Delgado Community College New Orleans, LA
08/1997-12/2003
. Associates Degree In Accounting
References Elaine Derrico Training Specialist (678) 610-
7368
Diane Bannister Nursing
Coordinator 678-***-****
Samantha Gilmore Social Services
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