Customer Service Data Entry

Veronica Burget

Raleigh, NC *****

Cell: 757-***-****

Home: 919-***-****

Email: *********@*****.***

SKILLS:

-Strong professional verbal and written skills

-Typing skills- 9,000 kph/50 wpm

-Computer Literate- Microsoft Office Programs (Excel, Word, Access,

PowerPoint, Outlook,

Publisher), Internet Explorer, and Adobe Reader/Writer, Medical

Records/Registration software

-Fast Learner

-Bilingual (American Sign Language)

-Medical Terminology

-Medical insurance billing/auditing

EXPERIENCE:

- 7 years Customer Service

- 4 years Data Entry

- 4 years Front Desk/Receptionist

- 3 years Medical Administrative

EDUCATION:

2009-2010 InfoTech

Earned: Certification for Microsoft Excel and Access programs

2000-2004 American School

Earned: High School Diploma

EMPLOYMENT:

May 2007 - June 2010 - Sentara Healthcare

Health Information Analyst

-Designed and maintained an Excel spreadsheet for managing drg coding,

billing, patient type, and disposition errors sent from audit companies for

submission to the Coding/RAC Auditors, Medical Care Management, and

Revenue Management.

-Traced past due accounts for refunds due to the insurance companies for

incorrect billing

-Create reports for productivity and accuracy of the coders and auditors

using Excel spreadsheets, Access Databases, and Word documents

-Coordinate the RAC Audit program with Request of Information dept and the

RAC Auditors.

-Resolved employee and insurance companies complaints

-Volunteered with the healthcare systems committee to improve overall

office environment. Served as a liaison between my department and the

committee

-Assisted in auditing patient charts for physician's use of unsafe

abbreviations

-Alternate for backing-up, checking integrity, and updating all Health

Information MS Access Databases

-Tracked and ordered department supplies

-Maintained employee schedules and requests for time off

-Data Entry

-Trainer

Concurrent Documentation Support Technician

-Receptionist

-Entering admission and discharge information for the Concurrent

Documentation Program

-Alternate for backing-up, checking integrity, and updating all Health

Information MS Access Databases

-Entering diagnosis and procedure codes to complete patient's profile in

Access database

-Follow up for overdue responses to coder queries

-Creating word and excel documents/reports for management

-Created an instructional manual for new hires

-Resolved employee complaints

-Maintained employee schedules, requests for time off, and infractions

-Data Entry

-Trainer

Emergency Dept. Administrative Associate

-Check-in emergency room patients

-Completed registrations-including insurance, address, and employment

information

-Insurance verification

-Assembled, scanned, and analyzed paper charts

-Customer Service-Resolved patient complaints

-Data Entry

January 2005 - December 2007 Food Service Leader- WaWa Food Market

-Managed deli staff

-Food Service- prepared customer orders

-Stocked and completed supply orders of store inventory

-Calculated and processed store accounts and safe balance

-Performed weekly audits

-Customer Service- Resolved customer complaints

-Cashier

June 2004 - February 2005 Temporary Office Assistant- Remedy Staffing

-Positions temporarily held: Receptionist, Paralegal, Secretary, Customer

Service Representative, File Clerk, Data Entry Clerk, Scheduler

-Duties performed included: switchboard, data entry, drafting legal

documents, payroll, filing, and resolving customer complaints

March 2003 - June 2004 Human Resource Assistant- Sears

-Interviewed and hired new employees

-Organized and performed orientation classes

-Calculated and processed store and customer accounts

-Maintained employee schedules, paid annual leave requests, and tardies

-Recorded disciplinary actions for infractions

-Customer Service- Resolved customer and employee complaints

-Cashier

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