Customer Service Sales
Resume:
Angela M Simpson
Shreveport, LA 71109
318-***-**** cell phone
****************@*********.***
Objective: To find a diverse work environment with assurance of longevity
and personal growth.
Experience: US Support Company Shreveport, LA 71129
Technical Support Engineer 12/2005 to 05/2008
. Sold telephone, cable, and high speed internet services to
residential customers
. Executed daily operations of explaining cable billing
system.
. Analyzed communication, video, and internet needs of
residential customers
. Was instrumental in retaining customers
. Recommended services such as additional telephone
instruments and lines and up grades to cable and internet
services
. Provided customer service
. Quoted rates for all available services
. Explained technical support procedures in hooking up
equipment
. Successfully handled customer complaints without
escalation to a supervisor in most cases
. Structured and maintained a positive working environment
RGIS Inventory Specialists Shreveport, LA 71105
Inventory Specialist 09/2005 to 08/2006
. Counting
. 10-Key Experience
Catherine's Plus Sizes Shreveport, LA 71105
Sales Associate 10/2005 to 06/2006
. Provided customer service
. Promoted sale of store credit cards
. Cashier
. Merchandising
. Sorting freight
Holy Angels Residential Facility Shreveport, LA 71106
Direct Care Instructor 05/2003 to 08/2005
. Attended all needs of handicap children which included:
. Feeding
. Bathing
. Assisted in recreational activities
. Transported residents to and from on campus school
Jean Simpson Temporary Service Shreveport, LA 71105
Line Production Worker 10/2000 to 03/2001
. Filled orders accurately to be transported to small
businesses
. Stocking
. Merchandising
Wal-Mart Shreveport, LA 71129
Cashier 08/1996 to 12/1998
. Provided customer service
. Cashier
. Merchandising
. Sorting freight
Books-A-Million Bossier City, LA 71111
Supervisor of Paperback Department 06/1996 to 02/1997
. Inventoried books
. Ordered new and existing books
. Designed floor plans
. Provided customer service
. Promoted sale of discount cards
. Redesigned department to become more user friendly to
increase sales
. Cashier
. Assisted in the Customer Service booth
Cracker Barrel Shreveport, LA 71129
Grill Cook 01/1996 to 06/1996
. Cooking
. Prep
. Stocking
. Cleaning
Education: Northwestern State University Shreveport, LA 71101
Degree Expected 2011
Additional Training:
. I have a total of six years of customer service and sales
combined.
Awards: . Regents Scholar Award
. National Honor Society
Other: I can adapt to all working environments since my work history
is diverse.
References: Available upon request
Contact this candidate