Human Resources Customer Service

Vanessa C. Jones

**** **. ******* ***. * St. Louis, MO 63104

(H) 314-***-**** ~ (M) 314-***-**** ~ (W) 314-***-****

abk9wp@r.postjobfree.com

PROFILE

A Human Resource professional with over 10 years experience in healthcare,

finance, utility, and the educational sectors with a successful track

record in leadership, career development, coaching, research, sourcing,

screening, staffing as well as providing support and teamwork to all levels

of leadership and general staff.

SKILLS SUMMARY

Knowledge of EEO Laws. Strong leadership skills. Customer service skills.

Strong organization skills. Strong oral and written communication skills.

Strong developmental, mentoring and interpersonal skills. Ability to coach

and counsel employees on employment related concerns. Excellent

presentation and group facilitator skills. Team builder and team player.

PROFESSIONAL EXPERIENCE

Ameren - Saint Louis, MO 06/08 -

Present

Senior Human Resources Client Consultant

> Serve as a strategic business partner with all levels of leadership

and key stakeholders

> Partner with internal Labor Relations representatives, as well Local

union business managers regarding contract language interpretation,

employee discipline, grievances and arbitrations

> Support multiple divisions with management and union personnel

> Regularly attend bi-weekly and monthly meetings with division

leadership to deliver relevant HR updates, as well be a valued partner

and understand their business needs

> Facilitate performance calibration sessions with senior leadership

> Facilitate and support Workforce Planning and Succession Planning

sessions

> Regularly facilitate EEO training

> Investigate and prepare position statements in response to EEO/MCHR

charges

> Played a key role in developing an Exit Interview process for the

company

> Played a key role on a Talent Management team to select a new

performance management system for the company

> Serve as a Diversity Ambassador for the company

> Work with senior leadership to make good faith efforts towards their

Affirmative Action goals

Saint Louis Public Schools - St. Louis, MO 06/06 -

06/08

Human Resources Manager of Direct Client Services

> Supervised and developed a high performing team of HR Generalists

> Supported Principals and Teachers with all HR related concerns

> Staffed schools based on MSIP's guidelines

> Provided coaching and process review to Leadership during downsizing

> Facilitated conversations with employees regarding

reorganization/downsizing

> Monitored and processed employee's teaching certifications

> Researched and resolved payroll concerns

> Ensured that HR practices and policies are in compliance with

Sunshine, Federal, and State laws

> Assisted with interview and selecting candidates for the District

> Ensured that employees were adhering to the Board policies and the

union agreement

> Recruited, sourced, and screened potential candidates for various

positions

> Coordinated internal and external recruitment fairs

> Built relationships with partnering colleges/universities to main a

viable candidate pipeline

Barnes Jewish Hospital - St. Louis, MO

07/04 - 06/06

Senior Human Resources / OD Consultant

> Responsible for approximately 1500 employees

> Built collaborative and productive relationships with VP's, Directors,

and Managers

> Provided range of HR consultative services to all employees

> Assisted with the resolution of problems in the workplace up to and

including termination

> Identified process barriers which impact departmental performance

> Provided coaching and process review to Leadership during downsizing

> Facilitated conversations with employees regarding

reorganization/downsizing

> Partnered with senior management as a strategic business partner to

help them achieve their desire business results

> Guided senior management through the disciplinary process when

addressing performance concerns

> Served as a facilitator for various training programs

> Provide in-services to various department regarding company policies

or employment laws

> Developed training modules on FMLA

> Conducted investigations on alleged violations of company policies

> Active presenter in the hospital's orientation for new employees

> Prepared the Position Statement in response to EEOC charges

Edward Jones Investments - St. Louis, MO

05/01 - 06/04

Human Resources Generalist II

Responsible for approximately 2000 associates

> Assisted with the resolution of problems in the workplace up to and

including termination

> Coached and counseled associates on employment related concerns

> Conducted investigations on alleged violations of company policies

> Guided Investment Representative through the company's progressive

disciplinary process when addressing performance concerns

> Allowed complete autonomy to terminate employee's when policies were

violated

Account Temps - St. Louis, MO

10/00 - 05/01

Benefits Accountant

> Reconciled employee's length of service and pay history to determine

proper benefits eligibility

COMPUTER SKILLS

Microsoft Office Suite

SAP

PeopleSoft

Kronos

Access

TRIS

Internet Explorer

EDUCATION

Master of Business Administration

May 2001

Lindenwood University, St. Charles, Missouri

Bachelor of Arts, Human Resources Management Sept 1999

Lindenwood University, St. Charles, Missouri

Training

Haberman Education training for STAR Administrators

Love'em or Lose'em

Licenses, Certifications, & Affiliations

Series 7 - General Securities License (inactive)

Series 63 - State License (inactive)

Notary for the State of Missouri

Professional in Human Resources (PHR)

Member of the Society for Human Resources Management (SHRM)

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate