Customer Service Assistant

S Nisaa Lippai

425-***-**** / 425-***-**** abk9w5@r.postjobfree.com

Renton, Washington http://www.linkedin.com/in/snlippai

SUMMARY

. Excellent customer service provider

. Excellent verbal & written communicator

. Perform all tasks exercising a high degree of discretion with strict

attention to detail

. Sensitivity to the importance and confidentiality of senior executive

matters

. Experienced facilitator

PROFESSIONAL EXPERIENCE

Univar, Redmond, WA 2005 - July 2010

Industrial chemical distributor supplying products and distribution

services to all major industrial market segments.

Administrative Services (Redmond Corporate Office) 2006 - 2010

. Nominated and elected by 30-member corporate office safety committee

as Safety Committee Chairperson (2010).

. Supported Director of Corporate Communications: wrote up to 3

articles, employee anniversary profiles, and feature articles for each

monthly internal company newsletter, with over 5,000 copies of

newsletter distributed globally.

. Collaborated on a team of four proofreaders who edited 10 page monthly

newsletter.

. Posted job opportunities and new employee photos on internal media

using Adobe Creative Suite 3 and including Photoshop, taking over

process from Director of Corporate Communications.

. Implemented weekly schedule to meet new employee photos and job

opening posting deadline, with all deadlines met and internal

communication enhanced.

Executive Office Assistant/Administrative Support (Bellevue Executive

Office)

Supported departments including Finance, Legal, Corporate Communications,

Investor Relations, and Office of the CEO. Supported visiting company

executives. Executed multiple projects; managed departmental budget;

managed vendor accounts; negotiated contracts with area hotels; prepared

expense reports; reconciled invoices.

. Implemented company-wide cost cutting initiative that saved $16,000/yr

through identifying, discontinuing, and consolidating underutilized

services.

. Received recognition from visiting executives for high-quality,

tailored customer service to international visitors.

. Supported VP Human Resources and the Univar / Bellevue College

Business Development Program: Organized 10-15 executive-level

workshops annually, including developing and disseminating workshop

materials and supporting workshop facilitator.

Parker Services 2005 -2006

Temporary agency-short term administrative support assignments

. Assigned to Univar to provide temporary administrative support to

their executive office,

and was then hired permanently as Executive Office Assistant

Compass Communications 2003

Nationwide internet service provider

Executive Assistant to CEO

. Drafted correspondence including contract negotiations, meeting

notes, and letters of introduction for new corporate accounts,

with high levels of accuracy and quality.

. Arranged complex travel itineraries for two executives who

traveled nationally and internationally on an average of 1 week

each month.

Costco Wholesale, Inc, Issaquah, Washington 1991 -2001

Program Manager - Operations 1996 - 2001

Selected to manage up to 30 program participants per year for Retail

Internship Program that provided professional training to underserved

populations in the greater Seattle area.

. Served on team of company executives and college administrators who

designed and implemented Retail Internship Program with an annual

operating budget of $250,000.

. Prepared complex 8-week warehouse training schedules where each intern

rotated through 8 departments and upon completion, assigned to work in

the department they were most suited for.

. Designed course selections for educational component of internship

program completing 1st year of community college. Over the 5 year

period, 5 students went on to four year colleges.

. Secured permanent positions for all participants who successfully

completed internships with over 20% of interns having remained with

the company for over 10 years.

. Instructed 20-student class on Merchandising at Seattle Community

College, with emphasis on customer service. Participants earned 3

elective credits upon successful completion.

Assistant HR Manager 1993 - 1996

. Recruited

. Facilitated employee training and development workshops throughout the

US

. Mediation and conflict resolution

. HR policies development and legal compliance

. EEOC case specialist

HR Generalist 1992 - 1993

. Facilitated new hire orientation

. Managed e-job bank

. Developed teambuilding programs

. HR records management

Responsible for the successful re-integration and placement of over 150

employees who were displaced as a result of the merger between Costco and

Price Club, for which I received the company's first ever President's

Award.

Administrative Assistant 1991 - 1992

Provided administrative support to Vice President of Import/Export &

Ancillary Business and five division buyers. Organized weekly P/L

projections and produced quarterly budget reports.

EDUCATION

University of Washington

English Literature/Speech Communications -140 credits completed towards

BA

Costco Wholesale

Executive Mentorship Program

TECHNICAL SKILLS

MS Office Suite 2007

Adobe Creative Suite 3 & 4

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