Customer Service Manager

ANGELA LYNCH

**** **** **** **. #***

Raleigh, North Carolina 27613

Phone: 919-***-****

Email: abk9vp@r.postjobfree.com

OBJECTIVE:

To obtain a managerial position in an organization

that will provide an opportunity for personal development and

advancement.

QUALIFICATIONS:

. Ability to adapt easily to new concepts and responsibilities

. Highly organized and able to work independently or as part

of a team

. Extensive background of customer service and satisfaction

EMPLOYMENT:

Assistant Manager-Panera Bread

October 2007-Present

. Human Recourse Manager

. Food Cost

. Marketing bringing in sales

. Maintaining guest satisfaction

. Holding standards and policy's to all associates

Guest Service Manager-Perkin's Restaurant and Bakery

March 2004-July 2007

. Maintaining KRA standards for all aspects of the restaurant

operation

. Processing all restaurant invoices

. Maintaining guest satisfaction with high standards of service

and a positive approach to problem solving

. Retail purchasing

. Rewriting the server training agenda

. Responsible for all aspects of AGM duties, including P&L,

payroll, and scheduling

Service Manager - Bennigan's Restaurant, Wilkes-Barre, PA

October 2002 - September 2003

. Responsible for creating and maintaining an employment schedule

for over 50 servers

. Maintaining QSC standards for all aspects of restaurant

operations

. Ensuring customer satisfaction with high standards of service

and a

Positive approach to problem solving

. Ability to work in all sections of restaurant including kitchen

and bar to help alleviate shortages and problems as they arise

. Responsible for preparing reports and spreadsheets to analyze

labor costs in order to maximize company profit

. Part of original management team responsible for the initial

opening and operation of the first Bennigan's restaurant in the

Northeast PA area

Flight Attendant - Trans World Airlines, St. Louis, MO

September 1999 - January 2002

. Responsible for passenger safety and comfort

. Upheld FAA standards regarding flight procedures and policies

. Attended classes to enhance problem solving skills which

included first aid training

Assistant Manager - Dairy Queen, Cahokia, IL

March 1990 - October 1996

. Performed all restaurant functions including customer service

and food preparation

. Responsible for managing 10 employees

EDUCATION:

B.S. in Hospitality and Tourism Management - Parks College of St.

Louis University, Cahokia, IL - May 1997

- Completed courses in Accounting, Finance, and Business

Management

- Background in Math including Calculus and Statistics

COMPUTER SKILLS:

- Excel Spreadsheets

- Microsoft Applications (Word, Works, Windows XP, and Stoic

Macintosh Systems

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