High School Software
Resume:
Michael Plath
abk9uu@r.postjobfree.com
Summary:
- Years of experience working in fast paced environments. Used to having to be
informed, friendly, and helpful; often at a moments notice.
-A willingness to learn and gain knowledge. Picks up new tasks quickly and learns as
much as possible in order to better perform the tasks given to me.
Experience :
NCR Entertainment Division, Peachtree City, GA
Account Support & Logistics, March 2010-Present
-Coordinated multiple hardware & software engineers to effectively troubleshoot
equipment
-Ensure customer satisfaction through quick intervention and collaboration involving
multiple service groups
-Contacted numerous parties both internal and external to discuss shipping information
and special requests or procedures
- Ran various reports on a daily basis using Microsoft Office and company software to
evaluate and improve services
Software Support Team Agent, October 2009-March 2010
-Connected to kiosks for troubleshooting and remote fixes
-Created, tracked, and closed dispatched work orders while communicating with
technicians
Help Desk Agent, March 2009-October 2009
- Cross referenced with multiple pieces of software to adjust customer accounts
-Took phone calls in a fast paced environment while assisting customers
Broncas Restaurant, New York, NY, August 2007-March 2008
Server/Bartender
-Provided friendly conversation and drinks for customers at the bar area.
-Took orders for multiple guests quickly and accurately when serving tables.
Books-A-Million, Peachtree City, GA, June 2005-March 2007
Bookseller
- Helped to inventory, stock, and restock shelves as well as informed customers and
helped them make selections. Participated in shipping and receiving of orders each week,
-Ran a cash register and provided friendly helpful service in regards to discount
programs.
NCR Warehouse (VOLT staffing), Peachtree City, GA, May 2004-September 2004
Warehouse Crew/Picker
-Drove Picker and collected/scanned/labeled/lifted boxes for orders.
Computer Skills:
-Trained on Microsoft Office(Word, Excel, Powerpoint)
-Trained on both Windows and Macintosh operating systems
-Trained on Adobe Creative Suite (Photoshop, Illustrator, InDesign, Dreamweaver)
-Trained on Quark Xpress
Education:
AOS, Graphic Design, 2008
The Art Institute of New York City, New York, NY
60 Credits earned, General Education and Graphic Design, 2006-2008
Georgia State University, Atlanta, GA
Graduated, 2004
Starr’s Mill High School, Peachtree City, GA
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