Customer Service Analyst

Quinn Stuckey

**** *. ****** **** ******, IL ****4

309-***-**** abk9tw@r.postjobfree.com

I have eight years of experience of working in Corporate America where I

used some of my strongest attributes, which are excellent coordination

skills, the ability to prioritize and execute task along with strong

written and oral communication. I thrive on excellence and have received

numerous awards for my professionalism and leadership. While working for a

nonprofit organization, I gained considerable experience in building

relationships and partnering with community groups. I have recently had the

opportunity to maximum my customer service abilities while working in a

Relocation Department.

Work Experience:

2007-Present Jim Maloof Realtor/ Welcome Center

Peoria, IL

Service Coordinator

. Distribute incoming referrals to members of the corporate relocation

team in the areas of home finding, home marketing, and rental

assistance. The coordination of the corporate destination services

ensures a smooth transition for families relocating in and out of

Central Illinois.

. Utilize creative methods such as agent recognition, newsletter

articles, and email reminders to increase volume and quality of

outgoing referrals.

. Administer the Prestige Rental Program. Provide information, answer

questions and coordinate showing appointments in an effort to assist

owners to access potential tenants through Corporate Relocation and

the general public.

. Manage and schedule reservations for corporate apartments. Ensuring

arrivals and departures are timely and approved. Secure and manage

apartments for international employees ensuring their living

arrangements are in place upon their arrival while also assisting with

banking accounts, obtaining a social security number, and renters

insurance.

1998-2006 State Farm Insurance

Bloomington, IL

System Analyst/Test Analyst

. Facilitated and improved training sessions for the Auto Claim History

Area. New analyst learned the workflow and purpose of the Claim History

area. Received a Special Effort Award (SEA) for the improvement of the

training curriculum.

. Maintained IBM mainframe PLI programs and JCL to enhance the process of

claim information provided to underwriters and third party vendors.

. Provided first level support to agents during the refinance boom in the

mortgage industry. As a result, the numbers of calls were reduced 25-30%.

Based upon my performance and professionalism, I was chosen to train Bank

Customer Service Assistants in an effort to stabilize the transition of

mortgage calls.

. Coordinate issuance task in an effort to reduce risk of code overlay.

Received a Special Achievement Award (SAA) for my leadership in managing

the proper installation of 60,000 components onto test environments while

serving as the Single Point of Contact for my team.

2000-2002 Boys and Girls Club of Bloomington-Normal

Bloomington, IL

Education Coordinator

. Recruited individual volunteers and community organizations to facilitate

programs and conducted weekly orientations that helped retain volunteers.

. Liaison with other non-profit organizations. As result, positive

relationships were developed and strengthened.

. Hired and supervised staff which allowed for the appropriate summer

programming to occur during the vacancy of the program director's

position.

. Scheduled and facilitated age appropriate programs and activities that

promoted educational enrichment and developed healthy lifestyles.

Effective Skills:

Strong written and oral communication skills; Efficient with Microsoft

Programs; Multi-task and Prioritize;

Coordination and Organization Skills; Strong customer focus

Education:

Degree: Bachelor of Science, Mathematics, 1994-1998

Alcorn State University, Lorman, MS, Graduated Magna

Cum Laude

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