Customer Service Manager
Resume:
Shane M. Goodsell
Salt Lake City, UT 84121
abk9su@r.postjobfree.com
PROFILE Excellent customer service record, including active
listening to customer needs and concerns. Complete
understanding and practice in meeting and exceeding
customer expectations and knowledge that quality
drives business.
Proficient in delivery procedures, including cash
collecting, account tracking, and status reporting.
Skilled in driving forklifts; handle basic data
entry and retrieval on computer systems.
Experience with receiving, inventory control, and
all other aspects of warehouse operations.
EXPERIENCE Thermo Fluids Inc., Salt Lake City, UT 2008-2009
Service Representative
Manage the distribution and delivery of new products
and the removal of waste products to an off-site
recycling facility. Coordinate with customers to
maintain a sufficient supply of product for their
business to continue with daily operation between
restocking intervals. Maintain accurate records of
all transactions through completion of daily
reporting records.
White Glove Delivery, Salt Lake City, UT 2005-2008
Class A CDL Driver
Responsible for the prompt pick up and delivery of
various items to interior designer clients across
the western region of the U.S., including business
and residential clients, furniture manufacturers and
upholsterers. Determine most efficient way to
complete route in a safe and timely manner, while
abiding by the U.S. Dept. of Transportations rules
and regulations for Commercial Drivers. Work
closely with interior designers and/or clients to
accurately place items in homes. Ensure that all
items are delivered per the bill(s) of lading;
handle product returns as required.
USF Reddaway, Salt Lake City, UT 2005-2006
Casual Dockworker
Duties included loading/unloading of outbound
freight into appropriate trailers; operating
forklift safely in a fast paced environment; match
company pro number to freight and verify all pieces
are accounted for; assist other dockworkers with
work flow when necessary; assist management in the
maintenance tracking of all equipment and tools;
mark trailers with the corresponding hazardous
material placards when necessary.
Designer Moving and Storage, Salt Lake 2004-2005
City, UT
Driver/Household Move Specialist
Duties included packing, loading, and delivery of
household items; Maintain accurate counts of all
items received and delivered through inventory
control procedures; Assist warehouse manager with
vehicle maintenance records, inventory control, new
employee training and routing of trucks.
Ultimate Electronics, Murray, UT 2000-2004
Delivery Crew Lead/Professional Installer
Install mobile audio, home theater entertainment,
and satellite systems. Provide customer cost
estimates, including walk-through with customers for
requirements gathering; Prepare customers property,
including wiring, installation of equipment,
programming and test; Ensure customer satisfaction
with training, features of product, and the use and
care of new purchase.
Circuit City 2001-2002
Professional Installer
Install satellite and home theater systems.
Responsible for ordering and inventory of all parts.
Provide customers with options other than basic
connections, such as better cabling and power
centers, to further enhance the home theater
experience.
Convergys/Hewlett Packard 1999-2000
Technical Sales
Sell products in an inbound call center environment.
Assisted customers by understanding their
computer-related needs and offered suggestions for
equipment configurations. Assist customers with
order processing. Managed customer escalations when
dealing with discrepancies and/or order concerns.
Dad's Restaurant 1996-1999
Cook/Night Shift Line Supervisor
Accountable for customer food preparation,
overseeing other cooks and staff. Prepared daily
profit and loss statements and reported to owners.
EDUCATION Granite High School, Salt Lake City, UT 1991-1995
Salt Lake Community College, 1997-1998
Taylorsville, UT
**REFERENCES AVAILABLE UPON REQUEST
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