Customer Service Sales

Jenae D. Townsend

*** ******* ***** ********, ** 32439 Home Phone: 850-***-**** Cell Phone: (850) 797-

**** *****: **********@***.***

SUMMARY OF QUALIFICATIONS

Extensive experience performing various administrative/customer service duties for large companies.

Track record for consistently meeting and exceeding goals and delivering a high level of job performance.

Proven ability to build strong customer/client relationships.

Possess outstanding communication and multitasking skills.

Well-organized, self-motivated individual with ability to rapidly learn new tasks.

Solid knowledge of Microsoft, Windows, Creative Suites, and SPSS software.

Experience with grant-writing projects, public & media relation events, marketing research and training material.

Over 9 years of experience working in retail, sales, and service industry.

EDUCATION

Bachelor of Arts-Communication Arts/Public Relations

University of West Florida

Pensacola, FL

Minor: Marketing Applications

Dean's Honor List Graduated: December 2009

Okaloosa-Walton College

Niceville, FL

Associate of Arts/Communications Graduated: August 2007

PROFESSIONAL EXPERIENCE

Destin Charity Wine Auction Foundation

Destin, FL

Public Relations Intern August 2009-December 2009

• Developed volunteer training materials for wine and charity events.

• Planned and maintained public relation event activities and materials.

• Developed and assisted in planning events and meetings.

CHELCO

DeFuniak Springs, FL

Assistant Intern to Director of Communications May 2008-August

2008

Developed, created, and managed projects for youth program and focus group.

Arranged interviews, developed and published articles for the company's bi-monthly magazine.

Updated and filed information for the company's websites.

PROFESSIONAL MEMBERSHIPS

THE NATIONAL SCHOLAR'S HONOR SOCIETY

MEMBER SINCE 2009

FLORIDA PUBLIC RELATIONS ASSOCIATION (FPRA)

MEMBER SINCE 2007

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