Customer Service Manager

Eric Holmertz

**** ***** *** **.

Englewood, CO 80110

Phone: (719)466-

9219

Email:

abk9r4@r.postjobfree.com

OBJECTIVE:

To use my skills, experience, education in business as well as

marketing and sales, to increase revenue and market share in an

environment that is challenging and rewarding.

EDUCATION:

B.S. Business Marketing Aug/2003 (The Univ. of Tenn. at Chattanooga),

Completed Store Manager Training (Sherwin-Williams Co.)

EMPLOYMENT:

Account Executive (Orange Print & Media)

Jan/2010-Present Rockford, IL

Assist in growing market share through various marketing strategies:

Cold calling, B2B sales, social online networking via LinkedIn,

Facebook and Twitter, local Chamber of Commerce and other business

networking groups. Attend functions and area events to personally

interface with potential clients. Work with businesses and not-for-

profits to establish design standards and company branding.

Responsibilities also include selling other forms of advertising such

as (Front Porch Marketing) door flier ad space.

Marketing Specialist MWR (IAP World Services)

Aug/2009-Nov/2009 Fort Irwin, CA

Developed marketing plan and implemented to achieve program

objectives, analyze problem/opportunity areas of assigned projects.

This included organizing information systems to assist in analyzing

future products and services. Compile and analyze statistical data

from historical to forecast future trends and apply state-of-the art

changes. Review, evaluate, and adjust plans to create opportunity for

continuous improvement. Responsibilities included: cross functional

personal interface among different groups of people, planning and

developing materials, presentations, new approaches, budget adherence.

Store Manager (Sherwin-Williams Co.)

Store Assistant Manager

Dec/2003-Jan/2009 Chattanooga, TN, Hesperia, CA, Colorado Springs, CO

In charge of all store operations (ranging from customer service to

accounts payable/receivable), budgets, managing up to 8 employees,

employee staffing, leadership, sales calls, supplier relationships,

creative sales promotions, merchandising, pricing, wholesaling,

making the schedule, leadership skills, P&L analysis, work with

vendors, inventory control, etc.

COLLEGE JOBS:

Auto CAD Drafter/Project Manager (Thomas Rawlings Arch.)(Miller &

McCoy Engineering)

Server (Marriott Hotels) (Logan's Roadhouse)

Sales Associate (Bobby Allison Wireless)

PERSONAL INTERESTS:

Soccer- played competitively since age 5

Outdoor sports and recreation

Architecture and Design

History

Travel (willing to travel and relocate)

SKILLS AND ACCOMPLISHMENTS:

* Business turnaround-Took over a failing Sherwin Williams store in

August of 2007 and increased sales and profits in just under a year to

exceed budget.

* Assisted in making Sherwin Williams store #1 in sales/profit/margin

increase in 2004 for the entire district

* Increased Profit 600% from 2007-2008 as Store Manager with Sherwin

Williams.

* #1 in sales at every Sherwin Williams store for D.I.Y. (do it

yourself) customers

* Adobe CS4, AutoCAD, MS Office (Word, Excel, Power Point, Outlook)

* Worked to gain the YWCA and other accounts for Orange Print & Media

Inc.

* Team player, Takes initiative. Extremely analytical, Customer service

oriented

* Strongly interested in progressive marketing strategies, online

marketing, and -creative applications

* Able to read technical construction drawings and plans.

* Troubleshooting and solving complex problems.

> Thank you for your review

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