Customer Service Sales

TAMMY L. RORK

***** ******** ******, ***** *****, MI 49417

Home: 616-***-****

Email: ********@*****.***

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CAREER OBJECTIVE

To work in an administrative or customer service-related field where

organizational, administrative and people-related skills are required

and creativity is considered an asset,

and where growth is encouraged.

EDUCATION

DAVENPORT UNIVERSITY, Holland, MI Graduated:

4/04

Bachelor of Applied Science Major:

Business Studies/Marketing

Post BACC Human Resource Certificate

. Shy 2 classes

MUSKEGON COMMUNITY COLLEGE, Muskegon, MI Graduated: 6/86

Associate of Arts Major: General

Education/Criminal Justice

PROFESSIONAL EXPERIENCE

HEATH OUTDOOR PRODUCTS, Coopersville, MI - Customer Service

Representative

Current

. Enters Orders

. Takes customer calls/resolve issues

. Assist in local trade shows

BESSER COMPANY, Holland, MI - Executive Administrative

Assistant

2004-2008

. Provided Administrative support to the VP Manufacturing,

Operations Manager, Sales and entire office

. Provided back-up and support for Human Resources

. Managed Capital Equipment sales orders, including quoting

and order processing

. Maintained charts and reports

. Purchased supplies

. Managed the planning and execution of in-house meetings as

well as annual Strategic Planning Sessions off-site

. Managed all travel for entire office

. Instrumental in the development of catalogs and

specification information

CARDINAL HEALTH, Piscataway, NJ - home Based Regional Service

Associate

2003

. Managed the planning and execution of local medical education

events.

. Provided client service at all business levels of sales force

. Counseled client on contracted business rules, guidelines and

budget

. Responsible for accurate data submission and milestone

notification

. Completed post-program follow up

. Gained familiarity with the CME process

HOWARD MILLER CO., Zeeland, MI - Premium Accounts Customer Service

Representative

2000-2002

. Managed customer accounts

. Assisted sales

. Organized shipments/orders

. Coordinated events

. Assisted internal and external customers with inquiries and

problem resolutions via phone, fax and email

. Processed orders and coordinated production of product

customization

NELSON METAL PRODUCTS/JL FRENCH, Grandville, MI - Production Control

Analyst

1999-2000

. Maintained Ford Motor Company database (DDL)

. Assisted internal and external customers with inquiries and

problem resolution

. Data entry and file maintenance

. Analyzed delivery performance

. Provided back-up assistance for the shipping clerk

. Scheduled events

. Created and maintained reports

SPECIAL SKILLS

. Proficient in MS Word, Excel, Access, AS-400, PowerPoint, Adobe

Professional and Internet

. Strong analytical skills; able to envision problem resolutions

from a global perspective

. Ability to react quickly with good, sound judgment

. Meet production deadlines while maintaining high degree of data

integrity

. Able to manage multiple priorities in a fast paced environment

. Ability to organize, prioritize and implement tasks and duties

efficiently and successfully

. Works well in a team situation as well as under self-directed

circumstances

. Notary Public

. Muskegon County Sheriff's Department Cadet in High School

ACCOMPLISHMENTS

. Previous Fundraising Chairperson for ATOHAH - A Touch of Hope

and Healing - Therapeutic Riding

. Volunteered with JA teaching 7th graders International

Marketplace.

. Instrumental in developing a program that would systematically

do a batch run of orders for the following day, in chronological

order by customer as well as supply the shipping department with

the required documents. Also included was an airport monitor-

like device that allowed the shipping department to view orders

to be staged, as well as orders that were late and re-print

missing paperwork.

. Offered application updates that improve efficiency and

transmittal of information

. Attended many events with the LHRMA group

. Have sat on many focus and development teams.

. Have served as company ambassador to the Scanlon Conference 2

years.

. Worked as volunteer coordinator for the West Michigan Grand Prix

. Volunteered with Center for Women in Transition

. Coordinated various theatrical productions in various capacities

REFERENCES AVAILABLE

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