Loss Prevention Customer Service
Resume:
ALAN L. THOMPSON
San Jose, California 95136
***********@***.***
OBJECTIVE:
Returning college student looking to obtain an exciting career with a
growing company where I can utilize my customer service skills.
EXPERIENCE:
OCTOBER, 2006-MARCH, 2009 Orchard Supply Hardware, East Bay Area
Market, CA.
District Loss Prevention Manager- Responsible for implementation of
Shortage Control, Internal Dishonesty Resolution, Shoplifter Detection
and Detention and Safety Programs within the assigned District.
March, 2003-October, 2006 TJ Maxx, San Francisco Bay Area, CA.
District Loss Prevention Manager- Managing a staff of approximately 10
to 12 Associates in 11 stores. Responsible for shrink awareness
training programs and manage/coordinate shrinkage reduction
strategies.
May, 2002-March, 2003 TJ Maxx, San Francisco Bay Area, CA.
District Loss Prevention Investigator- Investigating and resolving
cash and merchandise losses within 11 stores. Investigating Associate
Dishonesty and External Theft investigations using methods, procedures
and resources approved and supported by the company.
July, 2001-May, 2002 TJ Maxx, Cupertino/San Mateo, CA.
Store Loss Prevention Supervisor- Overseeing the Loss Prevention
functions in two store locations. Recruiting, hire and train new Loss
Prevention Associates. Conduct Internal/External investigations and
shrink awareness training.
March, 2001-July, 2001 TJ Maxx, Cupertino, CA
Loss Prevention Associate- Conduct plain clothed Loss Prevention
activities as well as lead meeting and educational programs for the
store staff. Control shrink by external investigation and shrink
awareness training for store associates.
June, 2000-Feburary, 2001 H&H Bail Bonds
Investigator- Investigate individuals who failed to report to court.
Use all necessary tools and training to locate individuals
April, 1999-June, 2000 TJ Maxx, Redwood City, CA
Loss Prevention Associate- Conduct plain clothed Loss Prevention
activities as well as lead meeting and educational programs for the
store staff. Control shrink by external investigation and shrink
awareness training for store associates.
July, 1996-April, 1998 Oakland Police Department, Oakland, CA
Police Officer Trainee- Received the necessary training to become a
Police officer which included; Community Policing, California Criminal
Law, Criminal Investigations, Weaponless Defense, Firearms, California
Court System, Juvenile Justice System, Juvenile Investigations,
Narcotics Investigation, Vehicle Operations and First Aid.
EDUCATION:
2009-Present, West Valley College- Paralegal Studies Program- The course is
to prepare students for positions as a paralegal as a means of improving
the accessibility, quality, and affordability of legal services. Electives
taken are in Criminal Law, Civil Litigation, Legal Research and Writing,
Westlaw and Legal Research on the Internet among other courses.
October 2007, Wicklander and Zulawski Advanced level training- Interview
and Interrogation
1998-1999, Center For Professional Investigative Training- Course of
Studies included: Surveillance, Industrial Undercover, Report Writing,
White Collar Crime, Security Audit, AOE/COE, Personal Injury, Hazardous
Materials, Arson, Penal Code, Court Testimony, Loss Prevention, Shopping
Service, Vehicle Accident, Investigative Tools, Self Defense, Laws of
Evidence, Sub-rosa, Activity Checks, Background Documents, Locate and
Asset, Computer/Internet Research, Business and Professions Code.
1992-1994, West Valley College- Administration of Justice
1990-1992, Evergreen College- Administration of Justice
CERTIFICATES:
Police Officers Academy- Los Angeles Police Department, 1064 hours
Reserve Police Officers Academy- Oakland Police Department, 336 hours
Wicklander and Zulawski- Interviewing and Interrogation Techniques
and Advance Techniques
CPIT- Private Investigations Training
REFERENCES: available upon request.
Contact this candidate