Customer Service Sales

**** ****** ** ** ***** No. 267-***-****

Philadelphia, PA E-Mail: abk9o9@r.postjobfree.com

19151

Abdul Q. Wilson

Objective To obtain a challenging and rewarding position in marketing

and/or technology, for a creative industry. Also looking

for the opportunity to professionally exercise leadership

skills and receiving increasing responsibility within the

company.

Experience 2/2003 - 4/2010 Philadelphia Insurance Companies

Bala Cynwyd, PA

IT Technician/Help Desk Analyst

Inspecting personal computer equipment. Analyzing order

sheet listings with user requirements to prepare

microcomputers for delivery.

Responding to client inquiries concerning all system

operations and system hardware, software and the problems

of the operators.

Installing and/or assisting personnel in the installation

of all hardware and components, such as, monitors,

keyboards, printers and disk drivers on user's premises.

Loading specified software packages, such as, operating

systems, word processing and/or spreadsheet programs into

all computers.

Instructing users in the use of the equipment, software and

manuals.

Making recommendations and/or performing minor actions by

correcting all problems and also replacing defective and/or

inadequate software packages.

Providing updates, status and the analyst completion

information to management, also working with a problem

request tracking system via voice mail, e-mail or in-person

communication.

2/2003 - 2/2004 GameStop Inc.

Philadelphia, Pa

Assistant Manger

Handled more than $1,000 a day in cash sales.

Provided customer service to 30 customers a day in a busy

retail store

Maintained Store Operations Such as paperwork, Opening and

closing

Scheduling

11/2000-8/2003 Footlocker Inc.

Upper Darby, Pa

3rd Key Assistant

Handled more than $1000 a day in cash sales

Provided customer service to 30 customers a day in a busy

retail store

Maintained store operations Such as paperwork, Opening and

closing

Education 9/1995 - 6/1999 Abraham Lincoln, Philadelphia, PA

High School - Diploma

4/2003 - 12/2003 Cittone Institute, Philadelphia, PA

Vocational Tech - Diploma

Skills and Specialized in the maintenance, repair, and reporting of

Abilities various printer equipment (RICOH, HP, etc) in corporate

head quarters.

Softaware Microsoft Xp, Vista, Active Directory, SMS, Citrix

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