Customer Service Sales

Nichole Mitchell

Cell: 305-***-****

E-mail: abk9nf@r.postjobfree.com

EDUCATION:

. Bachelor Science, Marketing, Florida State University, Spring 2006

. Associate of Arts, Management, Tallahassee Community College, Fall

2004

PROFESSIONAL EXPERIENCE:

Bed Bath and Beyond

Current: Manager and Merchandiser

. Study client behavior and merchandise product to produce maximum sales

potential

. Ordering merchandise based orate of sale and clientele

. Tracking sales progress of new items

. Expert in customer service and sales

. Train associates on product knowledge for the items they sell in the

store and administer selling exams to test the retention of information

provided in the class

. Manage the overall business such as customer experience, employee

relations, sales goals, ect.

Kangaroo Express/ The Pantry Inc.

June 2007- September 2009 District Manager

. Managed eleven retail operations

. Analyzed company P&L Statements and ensure each store meets their

budget

. Reduced cash and inventory loss through investigation

. Coached and trained management staff for success

. Developed strategies and action plans to execute company goals,

and follow up to monitor management's execution of the action plan.

Old Navy- Gap Inc.

August 2006- January 2007 Logistics / Visual Merchandising

. Maintaining company visual merchandising standards

. Tracking and processing daily shipments

. Supervising shipment employees

. Coaching and developing employees to prepare them for promotion

. Analyzing sales records of products

. Strategically placing products for best sales results

Old Navy-Gap Inc.

Customer Service Manager April 2006- August

2006

. Administering employee reviews

. Processing payroll

. Assess store hazards and theft risks then follow up with

resolutions

. Plan and coordinate sales events to increase motivation and sales

in our store

. Coach and develop supervisors and associates on company policies

and procedures

. Audit current managerial procedures and paperwork to ensure all

company policies are followed

Affiliations and Interests:

. VP of Membership in Alpha Kappa Psi Fall '05, The Professional

Business Fraternity

. International Student

Organization

. Student Government Association

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