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Sales Customer Service

Location:
Columbus, OH, 43235
Posted:
September 11, 2010

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Resume:

Barbara M. Berichon

*** ***** ***** *****

Columbus, OH 43235

614-***-**** (cell)

614-***-**** (home)

PROFESSIONAL SUMMARY

. 6+ years experience in Human Resource and Recruiter/Sales capacities.

. 6+ years Office Supply Account Management and Customer Service

experience.

. Demonstrated leadership abilities, strong oral and written communication

skills, creative minded and team player.

CURRENT PROFESSIONAL EXPERIENCE:

OFFICE DEPOT

Columbus, OH 12/2003-3/2010

Service Consultant

. Work onsite as Service Consultant for national account. Responsibility

for $14MM annually.

. Introduce and sell Nationwide Ins. discount program to Nationwide Ins.

agents.

. Handle all customer order and service issues.

. Expedite customer set-ups and changes for on-line order system.

. Coordinate and conduct semi-annual vendor shows at client location.

. Inform customer of changes to product assortment and recommend

substitutions to contracted items.

. Place all non-code and restricted item orders.

. Liaison between National Account Manager, Office Depot and Nationwide

Ins. Management.

. 2006 Top Performer Ohio Valley Region, Revenue 126.5%, IMU $ 146%, IMU%

115%

. 2005 1st and 2nd Quarter, Top Performer Southwest Region, 3rd Quarter,

Top Performer Ohio Valley Region, Revenue 105%, IMU$ 120%

. 2004 Top Performer Ohio Valley Region, Revenue 102%, IMU$ 102%

PHYSICIANS WEIGHT LOSS CENTERS

Worthington, OH 3/2002-3/2003

Owner/Operator

. Opened a new weight loss franchise from inception to a viable business.

Designed store layout and purchased furnishings, equipment and product.

. Created business and marketing plans.

. Hired and developed weight loss counselors and LPN staff.

. Manage and operate store.

. Sell weight loss programs to prospective clients.

. Counsel all clients on a daily basis.

SEQUENT

Worthington, OH 1/2001-3/2002

Recruiter

. Retained Searches for small to medium size client companies with

approximately 15 to 150 employees.

. Source, evaluate, and qualify prospective candidates from unlimited job

industries. Conduct face to face interviews with candidates.

. Perform sales calls on client companies to explain the retained search

concept and obtain work orders.

. Placed 27 candidates into client companies.

. Performed Client Service Reviews to determine client satisfaction with

service.

COMPUTER HORIZONS CORPORATION

Worthington, OH 11/99-1/01

Information Technology Recruiter

. Recruit for direct hire and contract to hire positions on-site at client

location.

. Interface daily with hiring managers to obtain open job requirements and

present prospective candidates.

. Coordinate and conduct face to face interviews with candidates and

clients.

. Source, evaluate, and qualify prospective candidates.

. Communicate benefit and compensation programs to prospective and existing

consultants.

ACLOCHE

Columbus, OH 3/99-11/99

Career Coach/Recruiter, Management

. Source, evaluate, and qualify prospective candidates.

. Conduct face to face candidate interviews.

. Communicate frequently and effectively with candidates and clients.

. Generate sales leads through cold calling to establish new client

business relationships.

. Negotiated and signed four new client contracts.

. Perform reference checks on prospective candidates.

KOHL'S DEPT. STORE Macedonia, OH 7/96-7/98

Personnel/Operations Manager

. Recruit, interview, and hire all Sales and Sales Support staff of $15MM

store with an average staff of 115.

. Coordinate and perform orientation, training, and performance appraisals

of all associates.

. Coordinate and communicate benefit and compensation programs to Sales

Associates.

. Analyze monthly payroll budget and communicate results to store

management.

. Review and authorize weekly Sales Associate schedules.

. Manage shipping/receiving, cash office, maintenance, customer service,

and point of sale functions.

. Responsible for communication and management of outside service

providers.

1/96-6/96, Assistant Store Manager, Softlines

. Management responsibility for the Men's, Young Men's, Juniors, Misses,

Plus Size, Petites, Intimate Apparel, Accessories, and Fine Jewelry

departments. Total annual volume $8MM.

. Schedule and manage eight department supervisors, one area supervisor,

and over forty sales associates.

. Merchandise sales floor, monitor and place weekly-advertised merchandise

and ensure adequate stock.

. Responsible for daily opening and closing of the store including morning

deposit and evening audit of cash.

. Communicate daily with corporate offices on sales trends and discuss

corresponding inventory requirements.

EDUCATION:

B. S. Fashion Merchandising and Human Resources Education, University of

Delaware, Newark, DE



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