Customer Service Manager

Karen Brandkamp

*** ********* **., *******, ** **591•707-***-****•abk9mh@r.postjobfree.com

Karen Brandkamp

Corporate Trainer/Administrative Assistant/Customer Service Representative/Project

Coordinator/Regional HR Manager/Organizational Development Coordinator

Strong, diverse background in various industries. Consistently successful in new tasks and responsibilities. Researched,

initiated and implemented non-existent training programs for several companies. Managed over 1,000 employees.

Key Skills: Excellent customer service. Ability to build and create programs that make companies better. Extreme

patience and enthusiasm for every task. 2006 Achieve Global Certification – Customer Service / Leadership. 2005

Novations – Presentation Skills. 2002 Rockhurst University – Basic Leadership2001 Chapman University – Certification

in Professional Human Resource Management. 1994 California Nurses Association – Certification AIDS Educator. MS

Office/HRIS System/AS400

1975 CSUN - Northridge, CA BS Degree – Recreation / Minor Special Education Credential - TMR

Accomplishments

Developed training and support systems for 230 new 1800Radiator franchise owners. Created a one week

training program for new owners in the automotive parts industry. Developed new employee orientation and customer

service training program for all corporate employees. Created acquisition process to expand franchise growth.

Implemented new product line training. Developed on-line reference resource center for all training/company information.

Conducted on-line customer service training program that increased sales by $5M in one month. Recruited and trained

new employees for franchise owners.

Instrumental in the culture change at Copart, Inc. Created and implemented new employee orientation program, a

customized customer service program, as well as, leadership and management trainings. Regional HR manager for over

1,000 employees. Created “Safety First” newsletter for Fleet Division. Chosen by the CEO/President of the company to

coordinate and participate in a 7 month nationwide culture change campaign.

Successfully provided employment for individuals looking for jobs at ABAR Staffing. Worked closely

screening and assisting potential employees for job placement in the Solano, Contra Costa, Alameda counties. Worked

directly with employers looking for specific talent. Managed all workers compensation claims.

Played an important role in supporting families at Bay Area Family Services. Worked within the financial

constraints of a non-profit agency providing respite care for families. Developed a “Match” program that is used to this

day. Developed training program and CPR/First Aid certification for over 350 employees. HR & Payroll Manager for 350

employees. Managed over 500 clients in Solano and Sonoma counties.

Career History

1800Radiator & A/C 11/2006-5/2010 Corporate Trainer. Recruited by $10M auto repair franchisor to oversee,

create and implement weekly training program for new franchise owners.

Copart, Inc. 10/98-11/2006 Organizational Development Coordinator/HR Manager/Administrative Assistant . $780M

automotive salvage and auction business.

ABAR Staffing 1/1996-10/1998 Regional Staffing Manager. Recruited, screen and supported potential candidates for

employment.

Bay Area Family Services 7/1987-9/1995 Assistant Director. Screened potential families for in-home care. Trained and

managed employees providing in-home respite care for mentally and physically challenged children and adults. Worked

closely with all California Regional Centers. Conducted the annual fund raising event “Respite From the Heart”.

Karen Brandkamp 707-***-**** abk9mh@r.postjobfree.com

Karen Brandkamp 707-***-**** abk9mh@r.postjobfree.com

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