Customer Service Administrative Assistant

Location:

Posted:

September 11, 2010

Elizabeth A. Fales

OBJECTIVE

A career with a progressive organization that will use my education, skills, abilities, and experience in an executive

capacity, where I can effectively contribute to operations in any capacity that best matches my skills and experience.

EXPERIENCE

2/8/2008 to 1/8/2010 Superior Tours, Inc. Pikesville, MD

Office Manager

• Responsible for data entry, creating and updating spreadsheets, receiving and responding to emails, daily

deposit, minor IT troubleshooting, answering and directing phone calls and customer service.

•

9/26/2004 to 2/8/2008 Crothall Services Group Baltimore, MD

Administrative Assistant

• Responsible for updating and managing payroll for 150 employees in Kronos, data entry, updating and

maintaining employee files, preparing agenda and recording minutes for staff meetings, tracking employee

time and attendance, updating and maintaining the Director’s calendar, and answering and screening the

Director’s calls.

10/13/2003 to 8/26/2004 S&S Graphics Laurel, MD

Administrative Assistant

• Responsible for answering and directing calls to the appropriate personnel, organizing invoiced jackets for

filing (A/R), checking and recording president’s voicemail, managing resumes from Monster.com, updating

and creating spreadsheets and company letters, ordering office supplies for the entire company, greeting and

directing customers and clients to the appropriate personnel and various general office duties.

12/10/2000 to 10/13/2003 Surface Technology Corporation Savage, MD

Administrative Assistant/Customer Service Representative

• Responsible for first line regional customer service support for company, directing customers and clients to

appropriate personnel, invoice processing, sorting and distributing faxes, new order processing, creating

measure packets and updating existing orders for Home Depot, ordering and maintaining office supplies,

updating spreadsheets, memos and letters, greeting customers, maintaining service and supply logs for office

equipment and general office duties.

EDUCATION

University of Phoenix Online Campus

8/17/2007-2/12/2009

Associate’s degree

• Psychology

•

REFERENCES

References are available on request.