Executive Assistant Customer Service

Yoko O. Harris **** Via Laguna, San Jose, CA *****

408-***-**** HYPERLINK

"mailto:abk9md@r.postjobfree.com"abk9md@r.postjobfree.com

C-level Bilingual (English/Japanese) Executive Assistant with more

than 15 years of experience in working with Silicon Valley

Executives with multiple backgrounds from Business Development,

Engineering, Marketing, to Sales. Special expertise in:

? Excellent people and negotiating skills

? Resourceful and knowledgeable to perform EA role from day one

? Create excellent domestic and international travel arrangements

? Patient, unflappable, friendly, flexible, organized, persistent

with professional demeanor

PROFESSIONAL EXPERIENCE

Palo Alto Research Center - Palo Alto, CA - RIF'd

3/2009 - 3/2010

Executive Assistant to Sr. VP of Global Business Development

Support the Sr. VP and 3 Directors equally in their day-to-day operation,

which included calendaring, heavy international and domestic travel

arrangements, meeting set-ups incl. catering, expense reports and purchase

req. preparation, candidate interview coordination, and new hire

coordination.

Attended the group meetings, take meeting minutes, and distribute to the

team members.

Coordinated group off-site meetings and social gatherings.

Ordered office supplies and business cards as needed.

California Eastern Laboratories - Santa Clara, CA - RIF'd

3/2007 - 2/2009

Executive Assistant to VP of Business Development & VP of Strategic

Business Unit

Performed a full range of support functions for VP of Business Development

from wide range of domestic & international travel arrangements, calendar

management and expense reports preparation to meeting coordination.

Prepared and distributed weekly & monthly report.

Assembled and distributed monthly Strategic Business Unit report.

Coordinated group meetings, parties & events - on-site & off-site.

Provided variety of administrative support functions to all Directors &

Managers of Strategic Business Unit.

MBA of California - Hayward, CA - RIF'd due to management change

3/2005 - 11/2006

Executive Assistant to President

Managed all aspects of President's administrative needs and calendar,

coordinated Management Meetings, prepare weekly and monthly sales recaps,

and handled some customer complaint issues.

Assembled and edited monthly flash sales narrative to the parent company

(Toshiba Business Solutions).

Managed President's incoming and outgoing calls and emails to release

President for more important activities.

Served as Lead Administrator and supervised 4 assistants who worked at

their branches.

Orchestrated company-wide activities to boost moral among employees and

promote company spirit.

Provided full travel services for President and executives.

Alphablox Corp. - Mt. View, CA - company was closed due to merger with IBM

12/2003 - 7/2004

Executive Assistant to CEO & CFO

Managed CEO's & CFO's offices including intricate coordination for BOD

meetings for extremely busy directors.

Managed executive calendars and prepared their expense reports.

Selected, negotiated, and contracted for offsite meetings and coordinated

executive's calendars, travel, and a full range of executive functions

including some personal issues.

Supervised a receptionist, managed front desk coverage, and coordinated all

company-wide events.

Coordinated all business travel arrangements company-wide to maintain

standardized travel procedures, while reducing costs.

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Barcelona Design - Newark, CA - company was shut down

6/2001 - 9/2003

Executive Assistant to CEO

Recruited by the Chairman of Barcelona to perform full rage of

administrative support for their new CEO

Established corporate travel procedure by selecting and contracting with

corporate travel agency, local hotels, and other vendors.

Managed extensive domestic/international travel arrangements.

Coordinated BOD meetings, special company-wide events and on-site/off-site

meetings.

Worked as a main contact for office move from Sunnyvale to Newark.

Hitachi PC - Milpitas, CA - company was shut down 4/1997

- 6/2000

Bilingual (Japanese/English) Assistant to the President and CEO

Toshiba America Electronic Components - San Jose, CA

1/1993 - 4/1997

Bilingual Executive Assistant to the General Manager of their semiconductor

division in San Jose

Prior work history - Northwest Airlines, Delta Airlines & All Nippon

Airways

Japanese Interpreter & Customer Service Rep. in charge of nationwide WATS

line, interfacing with passengers and Japanese/Asian wholesale agencies

EDUCATION

Yamashita International Business College (Business English),

Tokyo, Japan - AA

SPECIAL SKILLS

Japanese/English Bilingual & Bicultural

Office/Personnel Management

MS Office (Complete)

PERSONAL INFORMATION

Naturalized US citizen - born in Tokyo, Japan

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