Human Resources Customer Service

Marty Jeffries

**** *, ******** ******, *****, MO 65721 417-***-**** Email:

***************@*****.***

Objective

Position in human resources or business management.

Summary of Qualifications

Excellent human resources background, including: applicant

screening; new employee orientation and training, evaluation and

placement and benefits administration. Experienced in developing and

implementing new training and employee orientation programs.

Excellent oral and written communications skills. Highly developed

marketing, telephone and time-management skills.

Work Experience

Human Resources / Office Manager, Mortgage Company of Missouri,

Springfield, MO

(November 2004-December 2009))

Designed and authored employee handbook. Established and facilitated all

new employee activities providing continuity in all company and benefit

information presented verbally and in writing.

Developed a new employee evaluation program, which allows for improvement

on identified problem areas before final evaluation.

Created job descriptions for all positions.

Researched and implemented affordable benefits packaging, resulting in

higher employee satisfaction.

Owner / Associate Broker, GrassRoots Realtors, LLC, Springfield, MO

(November 2004-January 2009)

Represented area builders marketing subdivisions in Springfield, Branson,

Kansas City and Northwest Arkansas. Held broker licenses in Missouri,

Arkansas and Oklahoma.

Listed and sold over $29,000,000 in properties from February 2006 to June

2008. Built and maintained company website.

Joined multi-list services in all marketing areas (4), learning and using

diverse and complex online listing/transaction systems simultaneously.

Human Resources Coordinator,

American National Property And Casualty Company, Springfield, MO

(January 2001-September 2004)

Screened all walk-in applicants and coordinated applicant testing.

Recruiter for all entry-level

hourly positions and all customer service representatives. Also,

exclusively recruited college

students for the career development trainee program.

Marty Jeffries-Page 2

Administered all employee benefit programs and acted as a liason

between employees and

company health insurance carrier.

First in department to author position handbook setting the standard

for all other HR positions

Performed all new-hire orientation sessions. Organized, contributed

and photographed all

submissions for monthly company intranet newsletter.

Created form and unique letters, fax cover sheets mail-merge

documents using MS Word.

Created and maintained various MS Excel reports regarding benefits

and recruiting.

Used MS Outlook for email, created and used MS PowerPoint for

training sessions.

Used HRIS system for creating, maintaining and tracking employee

records.

Education

B.S. in Business Administration, Missouri Southern State University,

Joplin, MO (Dec 1999)

MBA with emphasis in Human Resource Development, Webster University,

May 2012

Certifications

Human Resources Certificate, Management Development Institute,

Missouri State University

PHR (Professional in Human Resources), May 2004

References furnished upon request.

Contact this candidate