Customer Service Training

Brenda Grant

*** ******** ****

Millington, Tn. *8053

901-***-****- Home

901-***-****-Cell

*********@***.***

OBJECTIVE

Enthusiastic Criminal Justice college graduate seeks a position that will allow me to utilize the

skills and knowledge learned in college.

SKILLS

• Microsoft Office

• Strong customer service skills

• Dedicated, hard worker, willing to learn more skills

• Eager to learn and progress in the various fields of Criminal Justice

• Honors student BA in Criminal Justice

EDUCATION

ITT Technical Institute Cordova, TN

Major: Bachelors of Applied Science in Criminal Justice

Graduation Date: September 2010 GPA: 3.95

Highest Honors

Alpha Beta Kappa

ITT Technical Institute Cordova, TN

Major: Associates of Applied Science in Criminal Justice

March 26, 2010 GPA: 3.94

Valedictorian

Highest Honors

Alpha Beta Kappa

RELEVANT COURSES TAKEN

• Juvenile Justice

• Law and Procedures

• Crime Prevention

• Criminology

• Victimology

• Microsoft Office

CERTIFICATIONS

• CASA Volunteer Oct. 2009

• FEMA IS-00100.a March 2009

• FEMA IS-00700.a May 2009

• FCC Amateur Radio License May 2009

• Certificate of Excellence Westwood online January 2007

• Certificate of Excellence Westwood online October 2006

• Parent Leadership Academy November 2006

• Adding Machine Certificate August 1987

WORK HISTORY

CASA (Court Appointed Special Advocates) 10/2009 –present

• Investigate Child Abuse and Neglect cases

• Home Studies

• Report writing

• Home and School visits

• Manages Assigned Case

• Present evidence and Testify in Court

BUSINESS OWNER, Self-Employed 1/ 2008- 12/2009

• Child Care

• Teaching children – manners, number and letter recognition, colors

FOSTER PARENT, State of Tennessee 5/2003 – 2/2008

• Special training for children of abuse- therapeutic foster home

• 120 Hours of training through Carl Perkins Center

• P.A.T.H. Trained

• Parenting Class

HOUSEKEEPER, First Baptist Church 5/2003- 8/2007

• Housekeeping duties

• Set-up and teardown for special events

• Attention to detail

• Provided outstanding customer service

CO-OWNER, Grant & Sons Painting 10/1999 – 1/2002

• Bookkeeping

• Set appointments

• Schedule jobs and workers

• Work closely with customers for customer satisfaction

REFERENCES

Available upon request

Contact this candidate