Administrative Assistant Real Estate

D eana Elizondo

*** ******** ** ************ ** *3068 614-***-**** ***********@***.***

Administrative Assistant

I am seeking a position in the capacity of an administrative assistant. I have 15 years experience

managing business relations and special projects at the senior management level. I have served as a

primary point of contact for and liaison between management and the office manager personnel,

tax professionals, client and vendors. I have the ability to problem solve and demonstrate strong

communication skills, the ability to establish a good rapport with clients as well as maintain a high

level of confidentiality. I lead by example and establish a professional work environment based on

respect. I have technical proficiency in MS Word, Excel and Outlook.

WORK EXPERIENCE

H & R Block- Tax Professional, District Employment Assistant and District Administrator 1997-

Present

Tax Professional- Prepare tax returns for individuals and small business. Maintain current

requirements for certification levels and take the related classes to further my tax knowledge.

District Employment Assistant- (Aug-Dec) - In charge of making sure all of our 1,000 employees

put an application in our online system and the reviewing ALL applications per Human Resource

guidelines. Generated all HR paperwork and insured that the employees signed all paperwork in a timely

manner. Reviewed and viewed all identification needed to complete the hiring process. Insured that all

employees both scheduled and attended their employment policies and procedure classes, and help with

rescheduling as needed.

District Administrator-(Jan-May)-As a District Administrator for H & R Block I helped support

three District Managers. They were responsible for over 50 retail tax office and 50 office leaders in the

central Ohio and help manage employees.

My various duties were:

• Maintained excellent customer relations and developed customer rapport.

• Developed ability to work in a fast paced environment.

• Diplomatically resolved customer's complaints on as-needed basis.

• Screening calls and visitors to the office, referring to staff members and forwarding to the supervisor only those calls or

visitors requiring that person's attention.

• Creates and maintains reports and records, applications, reports, and administrative orders.

• Assigns, reviews, tracks, and prepares correspondence assignments.

• Maintains various databases as well as record keeping procedures.

• Updating & reporting of the details job.

• Ability to follow instructions well and make decisions with no supervision.

• Delegated responsibilities to employees to meet company's expectations.

• Understands and translates administrative and operating procedures and policies.

• Plans meetings and/or conferences.

• Manage particulars of off-site functions including participants, securing of location, availability, menu choices.

• Requisition supplies and materials for office and office copy equipment

• Operate standard office equipment to include fax machine and copiers.

• Maintain confidential information of office and HR related information.

• Attend in-services training to improve skills and knowledge of office work.

• Take all necessary and reasonable precautions to protect employees, equipment, materials, and facilities.

• Model non-discriminatory practices in all activities.

RHODES FURNITURE 2000-2002

Worked at Rhodes during my time off from H & R Block in the office and did general office duties such as answering

phones and scheduling delivery of customer’s furniture. I also handled taking payments and processing credit cards.

Protect Home Inspection/Dove Realty 1988-1997

These were small family companies and I had several responsibilities. I was part of a team that helped support a real estate

company and a pest control company, which work with the real estate community.

• Called and Scheduled appointments for showings with the real estate professionals and clients.

• Called and scheduled appointments for Pest inspections and treatments with customers.

• Maintained daily work schedules for 4-6 employees, scheduled and confirmed their appointments and

completed all related paperwork for each inspection.

• Managed and maintained files and did light bookkeeping

EDUCATION

High School Graduate, 1988,

H&R Block Continuing Education 1997-Present

(Requirements were 24-30 hours of continuing education for employment each year,

including Rental Property, Alternative Minimum Tax for Individuals, Bankruptcy Act)

Contact this candidate