Customer Service Sales
Resume:
Lesley A. Ward
Columbus, Ohio 43211-1549
Home Phone 614-***-****
abk9i9@r.postjobfree.com
OBJECTIVE
To secure a position with a progressive organization that will allow
full use of my skills, and provide opportunities for both personal and
professional development as well as career
advancement.
QUALIFICATIONS
I possess an extensive background in customer service. I am a detailed
oriented, hard working, honest, productive, punctual, reliable, person. I
am able to work independently, and successfully meet deadlines. I have
extensive knowledge of customer service and customer communication
protocols. My skills include but are not limited to; effective
communication with customers, working with Lotus Notes, Windows XP,
Microsoft Word, Excel, Power Point and, Outlook Express.
I look forward to learning new tasks, working in a diverse work
setting and being part of a team effort. I possess a willingness to learn
new skills, accept responsibility and positive critiques of my work.
EDUCATION
1985-1998 Akron Public Schools,
Akron, Ohio
1994-1998 Harvey S. Firestone High School
333 Rampart Avenue
Akron, Ohio 44313
The Ohio State University
Columbus, Ohio 43210
Microbiology
EMPLOYMENT
03/08//10-Present
P/C Customer Service Rep I
Nationwide
5525 Park center Circle
Dublin, OH 43017
Melanie Nunn, Supervisor
Customer service, data entry, general office work, explaining customers
specific plan benefits, claims, maintaining and updating account
information, as well as handling customer complaints, setting up payment
arrangements, and making outbound calls to insure that all issues have been
resolved in a timely manner
05/08-Present
Sales Associate
Wal-Mart
8659 Columbus Pike
Lewis Center, OH 43035
Directing incoming phone calls to proper departments, answering customer
questions, and concerns about products, refilling sales floor stock,
keeping area clean at all times, cooking food, preparing food orders,
posting of weekly promotional ads, training new staff, organize, document,
and directing store inventory to specific store department locations in a
timely manner.
09/24/2007-04/12/2010
Customer Service Consultant
Aetna
7400 West Campus Road
New Albany, OH 43054
Donna Collins, Supervisor
Customer service, data entry, general office work, explaining customers
specific plan benefits, claims, maintaining and updating account
information, as well as handling customer complaints, setting up payment
arrangements, and making outbound calls to insure that all issues have been
resolved in a timely manner
04/2004-09/24/2007
Customer Service Representative,
Medco
5151 Blazer Pkwy
Dublin, OH 43017
Shawn Nye, Supervisor
Data entry, accepting and scheduling payments, filing claims, maintaining
and updating account information, answering telephone calls, taking
messages, scheduling appointments, as well as handling customer complaints.
01/2004-04/2004
Customer Service Representative,
CNG Financial
4369 Suite A East Broad Street
Columbus, Ohio 43213
Kathy Shook, Office Manager
General office duties such as data entry, filing answering incoming phone
calls, taking messages and scheduling appointments. I handled customer
complaints, used company database to research customer information, verify
employee employment history, and personal information.
9/2001-08/2004
Sales Associate,
Macy's Department Store
141 S. High Street
Columbus, Ohio 43215
Lisa Grub, Men's Furnishings Manager
Wilma Salley, Men's Furnishings Assistant Manager
Directing incoming phone calls to proper department, answering customer
questions, concerns, refilling sales floor stock, keeping area clean at all
times, maintaining an accurate cash drawer, posting of weekly promotional
ads, training new sales staff, organize, document, and directing of store
inventory to specific store department locations in a timely manner.
04/2001-09/2001
Sales Associate,
Kaufman's Department Store
3000 Midway Boulevard
Elyria, Ohio 44035
Deb Filbert, Human Resources
Directing incoming phone calls to proper department, answering customer
questions, and or concerns, refilling sales floor stock, keeping area clean
at all times, maintaining an accurate cash drawer, posting weekly
promotional ads, training new sales staff, organize, document, and
directing of store inventory to specific store department locations in a
timely manner.
References
Fannie Moore Hopkins
1310 Shaffer Drive
Apartment S
Lorain, Ohio 44035
Retired
Anthony J. King
1364 Athena Drive
Kent, Ohio 44240
Adult Probation Officer
Roger A. Johnson
Human Resource Compliance
Administrator/Trainer (Retired)
Human Resources Department of
Summit County
175 South Main Street
Room 103
Akron, Ohio 44308
Helmon Gebermichael
730 Kettering Road
Columbus, Ohio 43202
Trainer/Coworker
Contact this candidate