Human Resources Customer Service

DOUGLAS NACHOWIAK, PHR

***** * ******** ***** ***** 314-***-****

St. Louis, Missouri 63146 abk9hr@r.postjobfree.com

HUMAN RESOURCE MANAGER

A dynamic, experienced human resource professional/generalist highly

skilled in defining problems and developing proposals, creating and

managing projects, and facilitating teamwork efforts and groups. Adept at

designing and delivering training, advising and counseling, and improving

results. Over seven years of management experience in a full array of

human resources services. Demonstrated analytical skills with confidential

and reliable answers. Ability to manage, lead, direct, analyze,

strategize, design, develop, and communicate effectively to all levels of

personnel. Enthusiastic, polished communication skills, with a

professional demeanor, team player, and a commitment to reliability,

quality orientation and bottom-line results.

Key skill sets:

Recruitment Campaigns Training/Employee Employee Relations

Development

Reports/Management/Advis Safety and Health Organizational Development

ement Administration

Regulatory Counseling/Advisement Manuals/Policies Procedures

Compliance/Training

Benefit Review and On-boarding New Employee Communications

Sign-ups Employees

Project Management Workplace Teamwork/Customer Service

Planning/Support Training

SELECTED CAREER ACHIEVEMENTS:

Designed recruitment campaigns that hired and processed more than

225 individuals per year for five consecutive years. Managed successful

foreign student summer intern program involving between 15 and 30 students

from overseas

for a three year period.

Organize hires in teamwork with existing workforce employees.

Developed training programs for all new employees. Trained all new

employees on sexual harassment policies and video sign off. Achieved a 99%

compliance rating on harassment issues. Benefit orientations and sign-

ups for at orientation time.

Represented the company with attorneys on three fraudulent worker's

compensation claims, with (cost avoidance) to the company of over $500,000.

Achieved a 30% reduction in days off work by working with medical

providers.

Wrote first ever Safety Manual which included OSHA standards, DOT

regulations, Department of Natural Resources standards, Insurance

Regulations and Requirements, DOD regulations and others for Fry Wagner.

Trained employees on all regulations which facilitated successful

compliance with agency requirements. Maintained strict corporate

confidentiality in all reporting.

Led a seminar of "Creating a Better Ergonomic Environment" with

the company's insurance carrier. Ensured ergonomically correct office

environment for all employees, eliminating injuries. Initiated first

safety training sessions and safety committee.

PROFESSIONAL EXPERIENCE

DPN CONSULTING - St. Louis, Missouri 2006-Present

Human Resources Consultant

Consulted with a variety of small business owners to provide advice on

human resource problems and issues. Ensured clients complied with legal

requirements without having to hire full-time HR professional. Advisement

on facility safety procedures.

Created a "quick reference guide" for multiple departments for Fortune 500

Company records consulting project. Developed a standardized schedule for

records retention and specialized schedules for individual department

needs. This resulted in a first ever on-going process for accurate records

retrieval, storage and management. Fostered teamwork on records retention

teams.

FRY-WAGNER - St Louis, Missouri

Human Resources/Safety Manager 1988-2006

Conducted salary surveys, updated policy issues and manuals, handled job

postings, and made recommendations to management on individual employee

performance and development. Oversaw facility needs and negotiated

contracts with vendors providing building management services, including

housekeeping, insect control, and refuse removal. Completed required

government reports, including OSHA-300 and EEO-1, and HR bid proposals, and

handled all EEO claim completing disciplinary, sexual harassment and

grievance hearings. Developed training program for new corporate

employees, directed and filmed two training videos for new employees, and

coordinated orientations and sign-ups for employees. Directed and

coordinated various company award ceremonies, picnics, and incentive

programs for maximum employee participation. Managed special projects

including charitable donations of goods and services. Worked extensively

with various departments for intra-company/ teamwork cooperation.

DOUGLAS NACHOWIAK, PHR PAGE TWO

. Received Fleet Safety Awards, 1999, 2000, 2003, 2004, representing over 1

million miles driven with no accidents or paperwork infractions.

Achieved declining accident rate over five-year period that was 24%

better than industry average.

Other Professional Experience:

Office Services Management

Supervised staff of 7 with matrix reporting for another 25 staff members.

Created and implemented strategic development plan for staffing formal

office services department. Developed standards, hired and trained staff,

and wrote procedure manual for entire department. Managed $5 million

budget. Hired and trained college students for internship program that

produced future candidates for managerial positions within and outside

company. Served as HR Representative and advisor/consultant to Blackburn

College to assist with management and staffing issues. Organization of

facilities to promote a productive, team oriented environment.

. Received High Achievement Award directly from Corporate President for

organizational and employee relations skills in dealing with all ranks of

personnel in 1,000-member organization. Facilitated committees working

within the company.

. Requested by Senior Management to reorganize company archives. Revamped

entire archival system and catalogued for future use. Saved promotions

department over $20,000 in recreation fees of valuable historic company

oil painting; preserved original manuscript. Conducted audits of

company's records management system with space allocations and

retrievals.

EDUCATION

B.S.B.A in Human Resources - Fontbonne University - St. Louis, Missouri

Master of Arts in History - University of Missouri - St. Louis, Missouri

(Held Teaching Fellowship) (Contemporary Economic History)

Bachelor of Arts in History/English - University of Missouri - St. Louis,

Missouri

(Graduated Magna cum Laude)

CERTIFICATIONS AND CAREER DEVELOPMENT COURSES

PHR Certification - Human Resources Institute - 2007-2010

Chancellor's Certificate - University of Missouri - St. Louis, Missouri -

2007

Legal Updates/Avoiding Law Suits on HR Issues, 2010

New HR Laws/FMLA Changes/Union Avoidance/2009; Negotiating & Structuring

Executive Employment Agreements/2009 Developing a Successful On-boarding

Program/2008; Technology & Evolution of Human Resources Law/2008

Employment and Labor Law Changes/2008; Employment Law Forum/2007;

Discharging Problem Employees/2007

HIPAA Compliance Training/2007; Human Resources Law Update Seminars/2003-

2005.

Other Courses/Seminars included:

Interviewing; Focused Selection Interviewing; Xerox Learning Systems;

Performance Appraisals and Salary Administration

Hiring Practices; Workman's Compensation Issues Update; Hiring, Retention

and Safety; Training/Alcohol & Drug Testing Supervision; Successful

Communication Concepts; Violence in the Workplace Prevention/Driver Hiring

Criteria & Safety

Recruitment and Retention/Workman's Compensation; OSHA and Ergonomic Issues

ARMA Seminars (Records Retention & Legal Requirements Issues)

(Full organizational source

listing of all classes and seminars available upon request)

COMPUTER EXPERIENCE

Windows XP; Microsoft Word, Excel, Outlook, and PowerPoint; HRIS Access

(formerly Paradox)

DAC PRO-USIS; Choice Point and Harmon Document and Criminal Research

SharePoint 2007; PeopleSoft

PROFESSIONAL AFFILIATIONS

Member - Human Resource Management Association (HRMA) - St. Louis Chapter

Member - Society for Human Resource Management (SHRM)

(Connected with

over three dozen Linked-In HR advisory sites)

Past Multi-year Membership in ARMA

(Association of Records Managers and Administrators)

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