Customer Service Representative
Resume:
ANITA BEILHART
TOLEDO, OH 43611
abk9g0@r.postjobfree.com
CAREER OBJECTIVE
To secure a position in a progressive organization where my knowledge and
talent in business may be used to mutual advantage.
EXPERIENCE
United States Census Bureau (January 2010 - August 2010)
600 Jefferson, Suite 225, Toledo, OH 43604
Office Clerk
. Performed routine clerical tasks required in data entry, review,
processing and reporting of personnel and payroll data.
. Provided customer service to external parties requesting information
and responded to internal parties seeking information regarding
payroll and other general questions
INDEPENDENT CONTRACTOR for Source Gas Distribution, LLC (April 2008 -
October 2009)
. Assisted client in transitioning from DART to Quorum (database
systems) for pipeline scheduling
. Provided evening hours scheduling for clients' pipelines utilizing
Quorum, serving over 40 shippers/operators moving up to 200,000
dekatherms per day
. Performed pipeline computer system testing and trouble shooting and
project work
SOURCE GAS DISTRIBUTION (formerly a part of Kinder Morgan, Inc) - (April
2007 - (March 2008)
KINDER MORGAN, INC - (September 1988 through March 2007)
370 Van Gordon Street, Lakewood, CO 80228
Customer Service Analyst/Senior Transportation Analyst - (June 1999 - March
2008)
. Adhered to daily, weekly and monthly deadlines
. Scheduled for two pipelines in the Rocky Mountain region and in
Nebraska utilizing DART program
. Closely worked with team members in Gas Control and/or field
operations to monitor current and prospective maintenance, pressures
and flows on pipelines
. Communicated with operators and shippers regularly to maintain system
integrity, in addition to providing assistance with normal daily
operations
. Managed physical accounting of natural gas and trouble shooting of
problems
. Reviewed language and provided input on any portion of tariff
pertaining to transportation of natural gas as a team participant in
major tariff filings
. Wrote and posted notifications on the electronic bulletin board for
customers
. Negotiated contracts
Retail Supply Analyst - (May 1998 - May 1999)
. Purchased gas supply for Local Distribution Customers
. Prepared and analyzed Request for Proposal to initiate term purchase
agreements
. Reviewed and approved invoices from gas suppliers
. Requested movement of gas and tracked imbalances of contracts where
service agreements were utilized on other pipelines using other
pipelines' software
Customer Service Specialist - (January 1993 - April 1998)
Reservoir Engineering Technician - (January 1991 - December 1993)
Take or Pay Analyst - (September 1988 - December 1990)
FIRST INTERSTATE BANK OF DENVER (June 1987 - September 1988)
Denver, CO
Account File Maintenance Specialist
FIRST INTERSTATE BANK OF ARIZONA (December 1985 - May 1987)
Phoenix, AZ
Research Customer Service Representative
LANE DRUG STORE (December 1983 - November 1985 and February 1981 to August
1982)
4838 Summit Street, Toledo, OH 43611
Clerk/Cashier
EDUCATION
University of Toledo-Toledo, Ohio (1984); Bachelor of Arts
Massage Institute of Colorado (1995); Massage Certificate
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